We are inviting the industry to reconnect, reset and rebuild a whole new world of travel. Join us in conversations that will restore confidence in travel and assist in restarting our industry.


Why You Should Attend?

• Connect with all areas within the Canadian Travel Industry.
• Learn from subject matter experts who will address topics that impact your business today and will help you shape it for tomorrow.
• Gain insights on Global Travel Industry Trends.
• Network with your peers and learn about new and exciting opportunities on the tradeshow floor.

Why You Should Attend?

Who Attends?

• Travel Agents / Independent Travel Agents
• Travel Agency Managers, Owners and Leaders
• Consortia Partners
• ACTA Corporate Partners – Travel Supplier Leaders
• Host Agencies
• Travel Industry Media

Who Attends?

2021 Travel Industry Summit Agenda

  • Day One: Thursday September 30
  • Virtual Conference
11:00 AMWelcome to the Summit

Welcome to ACTA’s 2021 Canadian Travel Industry Summit

Opening Remarks

Presented by Wendy Paradis, President ACTA

2021 Travel Industry Summit Speakers

Here’s a look into our speakers for the Summit this year.
Don’t miss out on great content!

Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

closepopup
Marie-Claude Du CapCEO, Aléas

Marie-Claude founded Aléas by combining her passion for international travels, her creativity and her thirst for developing new projects. Marie-Claude has 15 years of experience in decision-making positions. She has forged her expertise by working in the fields of international logistics, program development and risk management. Her experience, tinged with international cooperation and solidarity, allows her to lead her team towards achieving results and guaranteeing outstanding service to her clients.

MC is an involved businesswoman. She is committed to making a real difference, both in her professional and personal life and in the many communities to which she belongs. Always looking for new challenges, she wants to offer the best of herself to those who cross her path.

Marie-Claude Du CapCEO, Aléas

Marie-Claude founded Aléas by combining her passion for international travels, her creativity and her thirst for developing new projects. Marie-Claude has 15 years of experience in decision-making positions. She has forged her expertise by working in the fields of international logistics, program development and risk management. Her experience, tinged with international cooperation and solidarity, allows her to lead her team towards achieving results and guaranteeing outstanding service to her clients.

MC is an involved businesswoman. She is committed to making a real difference, both in her professional and personal life and in the many communities to which she belongs. Always looking for new challenges, she wants to offer the best of herself to those who cross her path.

closepopup
Nancy TudoracheRegional Vice President, Canada, Global Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

Nancy TudoracheRegional Vice President, Canada, Global Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

closepopup
Jennifer HendrySenior Research Associate, Conference Board of Canada

As Senior Research Associate at the Conference Board of Canada, Jennifer Hendry manages the Canadian Tourism Research Institute’s Outbound Canada portfolio. Jennifer is responsible for the production of regular reports on Canadian outbound leisure travel including; global market activity, travel intentions, and destination forecasts.

Jennifer has degrees in Tourism Management, Research Analysis, and Communications. She has spent her career studying tourism policy, analyzing travel research, and assessing the sector's contribution to individual destinations and national economies.

Jennifer HendrySenior Research Associate, Conference Board of Canada

As Senior Research Associate at the Conference Board of Canada, Jennifer Hendry manages the Canadian Tourism Research Institute’s Outbound Canada portfolio. Jennifer is responsible for the production of regular reports on Canadian outbound leisure travel including; global market activity, travel intentions, and destination forecasts.

Jennifer has degrees in Tourism Management, Research Analysis, and Communications. She has spent her career studying tourism policy, analyzing travel research, and assessing the sector's contribution to individual destinations and national economies.

closepopup
Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel, as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel, as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

closepopup
Flemming FriisdahlFounder, The Travel Agent Next Door

Flemming is an experienced travel executive who has dedicated over 30 years to serving the Canadian travel agent community. He is a firm believer in the importance of travel professionals and the positive impact they make on consumers.

Flemming lives and breathes The Travel Agent Next Door and is a trusted leader and advisor to the TTAND family and well respected by suppliers and industry leaders. He is a true visionary for the evolution of the home based travel agent phenomenon.

Flemming FriisdahlFounder, The Travel Agent Next Door

Flemming is an experienced travel executive who has dedicated over 30 years to serving the Canadian travel agent community. He is a firm believer in the importance of travel professionals and the positive impact they make on consumers.

Flemming lives and breathes The Travel Agent Next Door and is a trusted leader and advisor to the TTAND family and well respected by suppliers and industry leaders. He is a true visionary for the evolution of the home based travel agent phenomenon.

closepopup
Amandine GicquelManager Industry Relationships, Canada & Bermuda International Air Transport Association (IATA)

Ms. Amandine Gicquel-Leduc was appointed IATA’s Manager Industry Relationships for the local office Canada and Bermuda, based in Montreal, in August 2013. In this role she is primarily responsible for partnering for mutual benefit and for promoting IATA’s marketing and commercial products and services. Also, she supports the Area Manager in advocating industry positions to national governments and regulatory authorities.

Amandine GicquelManager Industry Relationships, Canada & Bermuda International Air Transport Association (IATA)

Ms. Amandine Gicquel-Leduc was appointed IATA’s Manager Industry Relationships for the local office Canada and Bermuda, based in Montreal, in August 2013. In this role she is primarily responsible for partnering for mutual benefit and for promoting IATA’s marketing and commercial products and services. Also, she supports the Area Manager in advocating industry positions to national governments and regulatory authorities.

closepopup
Ed LimonCo-Founder & Creative Digital Media Director, Winged Whale Media

Ed Limon is the winner of the International Telly Awards For Immersive & Mixed Reality, Gold Winner of the International Creative Hermes Awards, Gold Winner for the International NYX Awards, Design Rush's Best VR/AR Agency & The ECDO Award of Excellence) Since it’s inception; he has collaborated closely with major Corporations, Municipalities, Tourism Authorities, Hotel Chains & Agencies such as Sunwing Vacations, Antigua & Barbuda’s Tourism Authority, Bahamas Tourism Authority, Pullmantur Cruises, Fiesta Americana, Cineplex, Fuji Film, Tangerine, etc. He also specializes in VR (Virtual Reality) 360 Video & AR (Augmented Reality). As a storyteller, Ed has developed strategies for both Consumer & Agent Training Markets. Ed is also a member of the Tourism Industry of Ontario, Skal International, The Global VR AR Association, the Brampton Board of Trade, the Speakers Bureau of Canada and the Business Improvement Association. He has been married to Claudia Limon for 17 years & is a father to 3 beautiful daughters.

Ed LimonCo-Founder & Creative Digital Media Director, Winged Whale Media

Ed Limon is the winner of the International Telly Awards For Immersive & Mixed Reality, Gold Winner of the International Creative Hermes Awards, Gold Winner for the International NYX Awards, Design Rush's Best VR/AR Agency & The ECDO Award of Excellence) Since it’s inception; he has collaborated closely with major Corporations, Municipalities, Tourism Authorities, Hotel Chains & Agencies such as Sunwing Vacations, Antigua & Barbuda’s Tourism Authority, Bahamas Tourism Authority, Pullmantur Cruises, Fiesta Americana, Cineplex, Fuji Film, Tangerine, etc. He also specializes in VR (Virtual Reality) 360 Video & AR (Augmented Reality). As a storyteller, Ed has developed strategies for both Consumer & Agent Training Markets. Ed is also a member of the Tourism Industry of Ontario, Skal International, The Global VR AR Association, the Brampton Board of Trade, the Speakers Bureau of Canada and the Business Improvement Association. He has been married to Claudia Limon for 17 years & is a father to 3 beautiful daughters.

closepopup
Becky KershawCertified Travel Consultant, The Travel Agent Next Door

Becky Kershaw has been involved in the travel industry since 1978. Her experience includes working with such airlines as Transair, Pacific Western, Canadian Airlines, and then switching to the tour operator of Canadian Holidays. During this time she hosted Travel Agent fams world wide. Then she decided to stay closer to home and transferred to Sears Travel where she was a manager. Now after many changes in the industry, she finds herself as a Home Based Travel Consultant and Cruise Specialist with The Travel Agent Next Door and loving it, despite the Covid19 Bump!

Becky KershawCertified Travel Consultant, The Travel Agent Next Door

Becky Kershaw has been involved in the travel industry since 1978. Her experience includes working with such airlines as Transair, Pacific Western, Canadian Airlines, and then switching to the tour operator of Canadian Holidays. During this time she hosted Travel Agent fams world wide. Then she decided to stay closer to home and transferred to Sears Travel where she was a manager. Now after many changes in the industry, she finds herself as a Home Based Travel Consultant and Cruise Specialist with The Travel Agent Next Door and loving it, despite the Covid19 Bump!

closepopup
Norm PayneTravel Agent

It’s everyone’s dream to find a profession providing constant challenge, pride in accomplishment and deep fulfilment.
Even better when one becomes known nationwide as a professional at the very highest level. Norm Payne lives this dream every day.
Certified Travel Consultant, Certified Travel Manager, Norm earned the Marlin Silver and Golden Award, Thomas Cook President’s Council, American Express Honour Roll and Pacesetter, American Express President’s Global Award for exemplary Customer Service, ATCO's highest honour, Sky Award, Custom Travel's Achievement Award, ACTA Atlas Ontario and National award for top travel agent in Canada, plus many other awards and was recognized by the City Of Ottawa for his contribution to Canada’s travel industry.

With a stellar reputation for solving impossible problems, he is highly regarded for his constant advocacy on behalf of clients the travel industry and a tireless champion for travellers’ rights, many now enshrined and has a trusted worldwide network from airlines, cruise lines to regulators and decision makers. Norm was a proponent of Professional Fees 5 years before he predicted that airlines would cut commissions.

Norm PayneTravel Agent

It’s everyone’s dream to find a profession providing constant challenge, pride in accomplishment and deep fulfilment.
Even better when one becomes known nationwide as a professional at the very highest level. Norm Payne lives this dream every day.
Certified Travel Consultant, Certified Travel Manager, Norm earned the Marlin Silver and Golden Award, Thomas Cook President’s Council, American Express Honour Roll and Pacesetter, American Express President’s Global Award for exemplary Customer Service, ATCO's highest honour, Sky Award, Custom Travel's Achievement Award, ACTA Atlas Ontario and National award for top travel agent in Canada, plus many other awards and was recognized by the City Of Ottawa for his contribution to Canada’s travel industry.

With a stellar reputation for solving impossible problems, he is highly regarded for his constant advocacy on behalf of clients the travel industry and a tireless champion for travellers’ rights, many now enshrined and has a trusted worldwide network from airlines, cruise lines to regulators and decision makers. Norm was a proponent of Professional Fees 5 years before he predicted that airlines would cut commissions.

closepopup
Chelsey WheatleyCertified Travel Counsellor, CAA Atlantic

It’s been 15 years since I began working in the travel industry and I couldn’t imagine myself doing anything else. During that time I’ve gained a wealth of knowledge while helping clients plan cruises, motor coach trips, resort stays, specialized tours and Destination Weddings. I have also travelled extensively and visited destinations in and across Mexico, Caribbean, Europe, Canada and the United States. I’ve always been a strong believer in service fees. There can be an extremely large amount of work involved with booking my client’s travel arrangements, especially now given the Covid restrictions and new policies that are in place. My clients often mention that our service fees are very reasonable, and they see the value in paying for the work I do. I’m looking forward to sharing my thoughts and ideas with everyone during the Summit!

Chelsey WheatleyCertified Travel Counsellor, CAA Atlantic

It’s been 15 years since I began working in the travel industry and I couldn’t imagine myself doing anything else. During that time I’ve gained a wealth of knowledge while helping clients plan cruises, motor coach trips, resort stays, specialized tours and Destination Weddings. I have also travelled extensively and visited destinations in and across Mexico, Caribbean, Europe, Canada and the United States. I’ve always been a strong believer in service fees. There can be an extremely large amount of work involved with booking my client’s travel arrangements, especially now given the Covid restrictions and new policies that are in place. My clients often mention that our service fees are very reasonable, and they see the value in paying for the work I do. I’m looking forward to sharing my thoughts and ideas with everyone during the Summit!

closepopup
Christine JamesVice President, Travel Leaders Network Canada

In her role as Vice President TL Network Canada, Christine is responsible for overseeing all aspects of our Canadian operation. This includes sales, marketing, industry relations, technology, education and training & public relations. She also oversees the activities of our Canadian Business Solutions Managers, Inside Sales & Marketing Account Manager.

Since joining Travel Leaders Network in 1999 as Business Development Manager Eastern Canada, Christine subsequently assumed the position as Director of National Sales, Canada with responsibility of all sales activity across the country. In 2004, James was promoted to Senior Director of Industry Relations responsible for negotiating and managing all Canadian supplier partnerships. In June 2008, Christine was promoted to Country Manager Canada and ultimately in 2010 to her current position, Vice President Canada.

Christine JamesVice President, Travel Leaders Network Canada

In her role as Vice President TL Network Canada, Christine is responsible for overseeing all aspects of our Canadian operation. This includes sales, marketing, industry relations, technology, education and training & public relations. She also oversees the activities of our Canadian Business Solutions Managers, Inside Sales & Marketing Account Manager.

Since joining Travel Leaders Network in 1999 as Business Development Manager Eastern Canada, Christine subsequently assumed the position as Director of National Sales, Canada with responsibility of all sales activity across the country. In 2004, James was promoted to Senior Director of Industry Relations responsible for negotiating and managing all Canadian supplier partnerships. In June 2008, Christine was promoted to Country Manager Canada and ultimately in 2010 to her current position, Vice President Canada.

closepopup

Master of Ceremonies

Lorraine Simpson
Lorraine Simpson
closepopup

2020 Tradeshow Partners

Our summit will include a Virtual Tradeshow.
Check out last year’s suppliers that attended!

Air Canada
Alaska Railroad
Allianz Global Assistance
Arizona
Aruba Tourism Authority
Atlantic City
Barbados
Belize Tourism Board
Bermuda
Big Bark Graphics
Big Five Tours
BranchUp
Canlink
Cathay Pacific
Cayman Islands
Celebrity Cruises
CIE Tours
ClubMed
Collette Vacations
Czech Tourism
Disney
Dream Yacht Charter
Enterprise Holdings
European Travel Commission
Explore India
Fort Myers and Sanibel
G Adventures
Guadeloupe Tourism Board
Hurtigruten
Israel Tourist Board
Jamaica Tourist Board
Japan National Tourism Organization
Louisiana Tourism
Manulife
Marriott International
Martinique Tourism Board
Myrtle Beach
North Carolina
North Lake Tahoe
NYC & Company
PC Voyages
Oceana Cruises
Park’n Fly
Railbrookers
Regent Seven Seas Cruises
Seabourn Cruises
Saint Lucia Tourism Authority
Sirenis Hotel Chain
St Martin
State of New Hampshire
Tahiti Tourism
TBO Holidays
Tourism New Zealand
Tours Chanteclerc
Transat
Via Rail
Visit Florida
WestJet
YUL Montreal-Trudeau International Airport