Connecting ACTA’s largest Travel Agency Leaders with Senior Leaders from our Travel Supplier Partners for a day of collaboration, thought leadership and positively shaping the future of Canada’s Travel Industry.

Why You Should Attend?

– Connect with like-minded Senior Leaders within the Canadian Travel industry.
– Learn from subject matter experts who will address topics that impact your business today and help you shape it for tomorrow.
– Gain insights on Global Travel Industry Trends.
– Navigating the elements of multi-level travel distribution strategies and how Suppliers, Agencies and Consumers can all benefit.
– NDC and One Order: Is Modernizing Distribution Evolution or Revolution?

Who Attends?

• ACTA Members – Travel Agency Leaders
• ACTA Corporate Partners – Travel Supplier Leaders
• Travel Industry Media

Canadian Travel Industry Summit Agenda

The Agenda has been released!

  • Morning Session
  • ACTA Advocacy Lunch
  • Afternoon Session
  • Main Hall
08:30 AM - 09:30 PMRegistration

Welcome Sponsor

Breakfast Sponsor

Premier Sponsors

09:30 AM - 09:45 AMOpening Remarks

Presented by Wendy Paradis, ACTA President

09:45 AM - 10:45 AMThe 0 to 100 Effect: How to Navigate through Disruption

Presented by Shawn Kanungo

Since the dawn of civilization, when converging technologies go from scarcity to abundance, the world fundamentally changes. We always see an explosion in new challenges, new behaviours and new opportunities. The only difference is that today, technologies are on an exponential scale. From doctors to AI-assisted health, banks to blockchain, retail to Amazon’s Alexa, we will see the most chaotic era of commerce era. To navigate through disruptive time, we need relentless leaders to make digital part of their core business.

In this session, you will:

  • – Understand how the convergence of exponential technologies are disrupting every industry.
  • – Learn why timing is the most critical aspect when it comes to dealing with disruption.
  • – Learn the secrets of how game-changing organizations exploit new problems.
  • – Learn how organizations successfully experiment with technologies and business models at the edges

Keynote Sponsor

10:45 AM - 11:00 AMMorning Refreshments

Sponsored by

Premier Sponsors

11:00 AM - 12:00 PMPanel – Discussion and Q&A: NDC and One Order: Is Modernizing Distribution Evolution or Revolution?

Moderator: Mary Jane Hiebert, CTC – ACTA Board Chair and General Manager of Canada One Travel

After decades of working in a rigid, multi-layered booking method, the NDC and One Order initiatives are expected to simplify the process in one flexible order management process. In today’s tech-capable environment, this evolution seems predictable. Yet, will the outcomes benefit all the stakeholders in the distribution channel and if so, at what cost? Will the cost result in a Revolution?

Panel Members:

  • Terry Reutlinger, Regional VP, Strategic Account Manager, American Express Global Business Travel
  • Robert Needs, General Manager, Sabre
  • Alicia Lines, Regional Director, Financial & Distribution Services, International Air Transport Association
  • Main Hall
12:00 PM - 01:30 PMACTA Advocacy Presentation

Presented by Wendy Paradis, ACTA President & Heather Craig-Peddie, VP, Advocacy and Member Relations

Premier Sponsor Presentation

    St. Regis

  • Main Hall
01:30 PM - 02:30 PMBoeing 737 Max Update

Presented by Christine Walsh, Regional Director of Product Marketing and former Deputy Chief Pilot of 737 Max

Boeing’s Christine Walsh will detail the work being done with regulators and airline customers to safely return the 737 MAX to commercial service, including the proposed changes to MCAS. She will highlight where we are at in the process and what we can expect next.


Keynote Sponsor

02:30 PM - 03:00 PMTravel Agency Leader Business Priorities – 2020 and Beyond!

Presented by Wendy Paradis, ACTA President

In this session, participants will learn about North American travel market trends in 2020 and beyond, along with the key priorities identified by ACTA’s Canadian Travel Agency Leaders in a recent ACTA survey and one-on-one consultations.

03:00 PM - 03:20 PMAfternoon Refreshment Break

Sponsored by

Premier Sponsors

03:20 PM - 04:30 PMPanel – Discussion and Q&A: Navigating the Multi-level Distribution Strategies of Air, Land and Sea, and Everything in Between

Moderator: Louise Gardiner, CTM – ACTA Board Member and Vice President – The Agency Solution by The Travel Agent Next Door

Navigating the Multi-level Distribution Strategies of Air, Land, Sea and Everything in Between. Disruptor or Opportunity? How can Travel Agencies, Travel Supplier Partners and the consumer all benefit?

Panel Members:

Andrew Dawson, COO – Sunwing
Ron Gulaskey, AVP, North America, National Accounts & Trade Relations – Celebrity Cruises
Cynthia Perry, Global Director, Travel Industry Sales – Marriott International
Rob Iafrate, AVP, Travel Insurance – Manulife
Brett Walker, CATO Vice Chair & General Manager, Canada – Collette
Jay R. Pope, Director Travel Agency Sales, North America – Enterprise Holdings

04:20 PM - 04:30 PMClosing Remarks

Presented by Wendy Paradis, ACTA President

04:30 PM - 05:30 PMCocktail Reception

Sponsored by

Premier Sponsors

Our Speakers

Learn more about the speakers for the Canadian Travel Industry Leadership Summit!

Wendy ParadisACTA President

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

Prior to joining ACTA as President in 2016, Wendy had the opportunity to spend several years as a senior executive working in the Tourism Learning and Development field, where she gained valuable expertise leading the development of national occupation standards for Travel and Tourism careers along with accompanying high impact training programs.

Wendy is a graduate of Centennial College’s Travel Counselling Program, and has also earned a Bachelor of Arts Degree from Western University, with a specialization in Business Administration and Political Science. A believer in life-long learning, Wendy continues to engage in professional development opportunities including the Executive Leadership Programs at Harvard Business School. Drawing on the breadth of her education, experience and knowledge she is a sought after speaker for industry conferences.

Wendy ParadisACTA President

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

Prior to joining ACTA as President in 2016, Wendy had the opportunity to spend several years as a senior executive working in the Tourism Learning and Development field, where she gained valuable expertise leading the development of national occupation standards for Travel and Tourism careers along with accompanying high impact training programs.

Wendy is a graduate of Centennial College’s Travel Counselling Program, and has also earned a Bachelor of Arts Degree from Western University, with a specialization in Business Administration and Political Science. A believer in life-long learning, Wendy continues to engage in professional development opportunities including the Executive Leadership Programs at Harvard Business School. Drawing on the breadth of her education, experience and knowledge she is a sought after speaker for industry conferences.

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Shawn KanungoDisruption Strategist

Shawn Kanungo is a strategist who operates at the intersection of creativity, business, and technology. He has been recognized nationally and globally for his work in the innovation space after 12 years of working at Deloitte. Shawn's mandate at the firm was to help corporate executives to better understand and plan for the opportunities and threats associated with disruptive innovation.

Now, as General Partner of Queen & Rook Capital, Shawn is focused on applying exponential technologies and new business models to mature businesses. He is a practitioner who has worked hand-to-hand with hundreds of organizations on their journey to digital transformation, and he has adopted the concepts of behavioural economics, user-centered design, crowdsourcing, artificial intelligence, drones, and film to help create world class client experiences.

Shawn's work and interviews have been featured in Forbes, The Globe and Mail, The Guardian, CBC and CTV. In 2016, he was recognized as Avenue Magazine's "Top 40 Under 40". He spoke at TEDx in 2017, and was named to Inc's "100 Most Innovative Leadership Speakers" in 2018. His podcast, The Remix with Shawn & Wang, can be currently found on iTunes, Google Play and Stitcher.

Shawn KanungoDisruption Strategist

Shawn Kanungo is a strategist who operates at the intersection of creativity, business, and technology. He has been recognized nationally and globally for his work in the innovation space after 12 years of working at Deloitte. Shawn's mandate at the firm was to help corporate executives to better understand and plan for the opportunities and threats associated with disruptive innovation.

Now, as General Partner of Queen & Rook Capital, Shawn is focused on applying exponential technologies and new business models to mature businesses. He is a practitioner who has worked hand-to-hand with hundreds of organizations on their journey to digital transformation, and he has adopted the concepts of behavioural economics, user-centered design, crowdsourcing, artificial intelligence, drones, and film to help create world class client experiences.

Shawn's work and interviews have been featured in Forbes, The Globe and Mail, The Guardian, CBC and CTV. In 2016, he was recognized as Avenue Magazine's "Top 40 Under 40". He spoke at TEDx in 2017, and was named to Inc's "100 Most Innovative Leadership Speakers" in 2018. His podcast, The Remix with Shawn & Wang, can be currently found on iTunes, Google Play and Stitcher.

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Christine WalshRegional Director of Product Marketing – Boeing

Christine is currently a Regional Director in Product Marketing. In her words, she enjoys the opportunity to talk with our customers about the value Boeing designs, builds and tests into its commercial airplanes.

Previously, Christine served as the Deputy Chief Pilot for the 737 and 737MAX programs. She flew the 1st flight of the 737-9 MAX. Her prior positions include Chief Engineer Flight Test and 737 Validation Chief Engineer, Flight Crew Operations and Requirements engineer and Payloads engineer. Christine joined Boeing in 1989.

Christine holds an FAA Airline Transport Pilot certificate (Boeing 737, 747-400, 757, 767, 777, 787 and A320). She has also flown float planes, small aircraft and paragliders. She is an Associate Fellow with the Society of Experimental Test Pilots. She holds 2 aviation world records, set on the 787 Dreamliner.

Christine earned a Bachelor of Science degree in Aerospace Engineering from the University of Colorado and a Master of Business Administration from the University of Washington.

Christine WalshRegional Director of Product Marketing – Boeing

Christine is currently a Regional Director in Product Marketing. In her words, she enjoys the opportunity to talk with our customers about the value Boeing designs, builds and tests into its commercial airplanes.

Previously, Christine served as the Deputy Chief Pilot for the 737 and 737MAX programs. She flew the 1st flight of the 737-9 MAX. Her prior positions include Chief Engineer Flight Test and 737 Validation Chief Engineer, Flight Crew Operations and Requirements engineer and Payloads engineer. Christine joined Boeing in 1989.

Christine holds an FAA Airline Transport Pilot certificate (Boeing 737, 747-400, 757, 767, 777, 787 and A320). She has also flown float planes, small aircraft and paragliders. She is an Associate Fellow with the Society of Experimental Test Pilots. She holds 2 aviation world records, set on the 787 Dreamliner.

Christine earned a Bachelor of Science degree in Aerospace Engineering from the University of Colorado and a Master of Business Administration from the University of Washington.

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Terry ReutlingerRegional VP, Strategic Account Manager – AMEX

Terry has been in the travel industry for over 25 years. He has held various roles in Sales, Operations and Account Management within the hotel industry and the TMC space. Terry currently leads the Account Management team for American Express Global Business Travel for the GTA and Western Canada regions, and resides in Calgary, AB. He has worked with customers across a broad sector of industries including Oil & Gas, Financial Services, Technology and Professional Services at both a Canadian and Global level. He is currently responsible for leadership and strategy to our Account Management team which ensures our clients receive insight into their travel programs, industry change and opportunities for new solutions and supplier optimization. He is a member of the Canadian Leadership team for American Express Global Business Travel.

Terry ReutlingerRegional VP, Strategic Account Manager – AMEX

Terry has been in the travel industry for over 25 years. He has held various roles in Sales, Operations and Account Management within the hotel industry and the TMC space. Terry currently leads the Account Management team for American Express Global Business Travel for the GTA and Western Canada regions, and resides in Calgary, AB. He has worked with customers across a broad sector of industries including Oil & Gas, Financial Services, Technology and Professional Services at both a Canadian and Global level. He is currently responsible for leadership and strategy to our Account Management team which ensures our clients receive insight into their travel programs, industry change and opportunities for new solutions and supplier optimization. He is a member of the Canadian Leadership team for American Express Global Business Travel.

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Robert NeedsGeneral Manager – Sabre

Robert (Jake) is a General Manager with Sabre Travel Network. His team is responsible for renewal and new business development in North America for GDS services for TMCs and CTDs.

Robert has been with Sabre Travel Network for over 30 years. He has held multiple customer contact and customer facing positions during his tenure - from contract processing, billing operations management, sales/customer service management, and regional account management.
Robert earned his Bachelor of Business Administration from Baylor University. He is also an advisory board member to a non-profit in North Texas called FEAT. They work with parents and siblings of autistic children through support and education. He loves to play golf and enjoys many different professional sports.

Robert NeedsGeneral Manager – Sabre

Robert (Jake) is a General Manager with Sabre Travel Network. His team is responsible for renewal and new business development in North America for GDS services for TMCs and CTDs.

Robert has been with Sabre Travel Network for over 30 years. He has held multiple customer contact and customer facing positions during his tenure - from contract processing, billing operations management, sales/customer service management, and regional account management.
Robert earned his Bachelor of Business Administration from Baylor University. He is also an advisory board member to a non-profit in North Texas called FEAT. They work with parents and siblings of autistic children through support and education. He loves to play golf and enjoys many different professional sports.

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Alicia LinesRegional Director, Financial & Distribution Services – IATA

Ms. Lines is a graduate in Business Administration & Marketing who started her career in travel and tourism in a family business responsible for sales and marketing for Alamo, Hyatt and Hilton Hotels in Costa Rica.

Alicia joined IATA in 2001 after moving to the Dominican Republic as IATA BSP Coordinator. She later became Country Manager for the Western Caribbean region, looking after Dominican Republic, Haiti, Jamaica, The Cayman Islands and Cuba. During that tenure she was also a Regional Project Manager for the Americas for the Simplifying the Business project which abolished paper tickets, implemented bar coded boarding passes amongst other passenger experience technological enhancements.

Since her transfer to Miami Regional office in 2012, she has served as Head of IATA Regional Vice-President’s Office coordinating IATA’s strategy and allocating resources for the America’s, Human Resources Head and appointed Regional Director for IATA’s Financial and Distribution Services Division for the Americas, responsible for IATA Settlement Systems (ISS) which enables the swift, reliable, and efficient movement of funds between airlines and their travel partners. In 2018, the ISS settled globally over US$430 billion and advocating for the future changes in distribution such as New Gen ISS, NDC and One Order.

Alicia LinesRegional Director, Financial & Distribution Services – IATA

Ms. Lines is a graduate in Business Administration & Marketing who started her career in travel and tourism in a family business responsible for sales and marketing for Alamo, Hyatt and Hilton Hotels in Costa Rica.

Alicia joined IATA in 2001 after moving to the Dominican Republic as IATA BSP Coordinator. She later became Country Manager for the Western Caribbean region, looking after Dominican Republic, Haiti, Jamaica, The Cayman Islands and Cuba. During that tenure she was also a Regional Project Manager for the Americas for the Simplifying the Business project which abolished paper tickets, implemented bar coded boarding passes amongst other passenger experience technological enhancements.

Since her transfer to Miami Regional office in 2012, she has served as Head of IATA Regional Vice-President’s Office coordinating IATA’s strategy and allocating resources for the America’s, Human Resources Head and appointed Regional Director for IATA’s Financial and Distribution Services Division for the Americas, responsible for IATA Settlement Systems (ISS) which enables the swift, reliable, and efficient movement of funds between airlines and their travel partners. In 2018, the ISS settled globally over US$430 billion and advocating for the future changes in distribution such as New Gen ISS, NDC and One Order.

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Andrew DawsonCOO – Sunwing
Andrew DawsonCOO – Sunwing
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Ron GulaskeyAVP, North America, National Accounts & Trade Relations – Celebrity Cruises

Ron Gulaskey is Celebrity Cruises’ AVP, National/Strategic Accounts & Trade Relations, North America. Ron leads the consortia, strategic account and trade relation efforts within the industry.

In his past role as Director, Global Corporate & Charter Sales his team managed double digit growth every year and Celebrity’s charter business attracted some of the leading Fortune 500 corporations in North America, and also incredible brands for re‐sale charters. Gulaskey previously served as Royal Caribbean Cruises Ltd. Director, Northeast Field Sales and prior to that senior sales and marketing roles for Polaroid Corporation in the consumer & commercial divisions.

Ron GulaskeyAVP, North America, National Accounts & Trade Relations – Celebrity Cruises

Ron Gulaskey is Celebrity Cruises’ AVP, National/Strategic Accounts & Trade Relations, North America. Ron leads the consortia, strategic account and trade relation efforts within the industry.

In his past role as Director, Global Corporate & Charter Sales his team managed double digit growth every year and Celebrity’s charter business attracted some of the leading Fortune 500 corporations in North America, and also incredible brands for re‐sale charters. Gulaskey previously served as Royal Caribbean Cruises Ltd. Director, Northeast Field Sales and prior to that senior sales and marketing roles for Polaroid Corporation in the consumer & commercial divisions.

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Cynthia PerryGlobal Director, Travel Industry Sales – Marriott International
Cynthia PerryGlobal Director, Travel Industry Sales – Marriott International
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Rob IafrateAVP, Travel Insurance – Manulife

Rob’s primary responsibilities in the general oversight of Manulife’s travel insurance segment include strategy development & execution, relationship management and business development for Canada and other world markets. In addition, he is also involved in the product management, marketing strategies and operations of the business across all channels. He holds a Bachelor of Commerce Honors Degree from Queen’s University and has over 25 years of experience in the travel insurance industry.

Rob IafrateAVP, Travel Insurance – Manulife

Rob’s primary responsibilities in the general oversight of Manulife’s travel insurance segment include strategy development & execution, relationship management and business development for Canada and other world markets. In addition, he is also involved in the product management, marketing strategies and operations of the business across all channels. He holds a Bachelor of Commerce Honors Degree from Queen’s University and has over 25 years of experience in the travel insurance industry.

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Brett WalkerCATO Vice Chair & General Manager, Canada – Collette
Brett WalkerCATO Vice Chair & General Manager, Canada – Collette
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James R. PopeDirector Travel Agency Sales, North America – Enterprise Holdings

Jay is a Director of Travel Agency Sales, for Enterprise Holdings, the most comprehensive service in the car rental industry. Enterprise Holdings operates Alamo Rent A Car and National Car Rental as well as its flagship Enterprise Rent-A-Car brands.

Like most Enterprise employees, Jay began his career with Enterprise Rent-A-Car in 1999 as a Management Trainee then worked his way through local branch operations, earning promotions to both Area Manager and finally to Director of Business Rental Sales in Houston.

In 2011, Jay promoted to Enterprise Holding’s Travel Agency Sales Division where he now manages a team that represent partnerships with Travel Agencies across North America.

James R. PopeDirector Travel Agency Sales, North America – Enterprise Holdings

Jay is a Director of Travel Agency Sales, for Enterprise Holdings, the most comprehensive service in the car rental industry. Enterprise Holdings operates Alamo Rent A Car and National Car Rental as well as its flagship Enterprise Rent-A-Car brands.

Like most Enterprise employees, Jay began his career with Enterprise Rent-A-Car in 1999 as a Management Trainee then worked his way through local branch operations, earning promotions to both Area Manager and finally to Director of Business Rental Sales in Houston.

In 2011, Jay promoted to Enterprise Holding’s Travel Agency Sales Division where he now manages a team that represent partnerships with Travel Agencies across North America.

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Master of Ceremonies

Doreen Lynch, CTCDirector of Membership – ACTA

As part of ACTA’s Senior Management team since 2017, Doreen combines her 35+ years of travel industry experience in hotel / tour operator sales, travel retail, marketing and leadership with her passion for the important role of the Travel Agent

Doreen Lynch, CTCDirector of Membership – ACTA

As part of ACTA’s Senior Management team since 2017, Doreen combines her 35+ years of travel industry experience in hotel / tour operator sales, travel retail, marketing and leadership with her passion for the important role of the Travel Agent

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