Connect and explore. Transforming the travel industry in a time of major disruption. Join us and learn new opportunities to reinvent and revolutionize the travel industry during a time of extraordinary challenges.

 

Why You Should Attend?

– Connect with all areas within the Canadian Travel Industry.
– Learn from subject matter experts who will address topics that impact your business today and will help you shape it for tomorrow.
– Gain insights on Global Travel Industry Trends.
– Network with your peers and learn about new and exciting opportunities on the tradeshow floor.

Who Attends?

• ACTA Members – Travel Agency Leaders
• ACTA Corporate Partners – Travel Supplier Leaders
• Frontline Travel Agents
• Independent Contractors
• Consortia Partners
• Host Agencies
• Travel Industry Media

Canadian Travel Industry Leadership Summit Agenda

Our Agenda has been released.
Check out the following keynotes, fireside chats and discussion panels.

Please note that times are Eastern Standard Time and may be subject to change.

  • Day One: Thursday November 12
  • Day Two: Friday November 13
  • Virtual Conference
11:00Welcome

Presented by: Wendy Paradis President, ACTA

11:15Keynote: Looking forward as we start to “Retravel”

Speaker: Bruce Poon Tip, Founder, G Adventures

We will all travel again, but we must do it the right way. Please join Bruce Poon Tip, author, entrepreneur, philanthropist and founder of global adventure operator G Adventures, for a powerful keynote addressing the current state of travel, and how we can navigate the new world together. The tourism landscape has changed, and during this session Bruce will share with the industry how, despite the hardship we have endured, this situation presents an opportunity for all of us as businesses, as well as to help improve the world.

11:35Fireside Chat: Supporting Businesses and Workers through the COVID-19 Pandemic

Speakers: Frances McRae, Assistant Deputy Minister (ISED) and Heather Craig-Peddie, Vice President, Advocacy and Member Relations (ACTA)

A Fireside Chat with Frances McRae, Assistant Deputy Minister, Small Business and Marketplace Services at Innovation, Science and Economic Development Canada (ISED) and Heather Craig-Peddie, VP of Advocacy and Member Relations at ACTA.

12:00Discussion Panel Session: Reshaping relationship between travel agencies and travel suppliers

The Canadian Travel Industry explores the future of the Canadian travel industry and how the relationship between travel agencies and travel suppliers needs/must/could evolve.

Panel Members:

  1. Zeina Gedeon, CEO, TPI – Host Agency
  2. Dean Dacko, President, Uniglobe Travel (Eastern Canada) – Franchise organization
  3. Rocky Racco, CEO, TTI Travel – Corporate (and Leisure) Travel Agency
  4. Brett Walker, General Manager of Collette & Chair of CATO, Collette – Travel Supplier
  5. David Green, Vice-President Commercial, G Adventures – Travel Supplier

Moderator: Heather Craig-Peddie, Vice President, Advocacy and Member Relations, ACTA

12:30Lifestyle Session: Calm Breath, Calm Mind

Speaker: Christine Ball, Owner, New Healing Horizons

Are you stressed, run down and overwhelmed? Most of us are especially during the changes to a new normal we have been asked to make. Come join me for a short guided relaxation meditation and learn two quick and easy ways to reduce the effects of stress on your body and mind.

12:30Lifestyle Session: Get up and Get Moving!

Speaker: Christine Gomes, Certified Personal Trainer, Elektra

Do you find yourself working remotely, in a home office, or in the office without many teammates/colleagues? Have your children become your workday coworkers given the new way of life? Are you stressed because you are trying to adjust and pivot to the new normal? Most of us are and with that, it is so important to keep our bodies moving throughout the day, which will allow us to increase our overall positive mood, well being and overall health!. Come  join me for a some short range of motion exercises you can do at your level of fitness, anywhere in your office space or home.  Get up and let’s get moving!

12:30Session : Séance de yoga antistress Pranayama et technique de respiration

Conférencière principale : Sylvie Beaulieu 

Aujourd’hui je vous offre une brève séance de yoga antistress ainsi que quelques techniques de respiration que l’on appelle Pranayama.

En espérant que ce doux moment vous détende et vous ramène en plein cœur de vous-même

 

13:00 - 15:00Travel Industry Trade Show

ACTA will be featuring a travel industry trade show between 13:00 – 15:00 on day one – Nov. 12 — of the 2-day Virtual Travel Industry Summit. With over 50 exhibitors already confirmed, the trade show will feature information from some of the top suppliers and destinations in the industry. Attendees will be eligible for great prizes including flights and hotel stays.

Note:

We do have exhibitors offer prizing during the trade show. Exhibitors will give away those prizes from their booth and contact the winner themselves. You must visit their booth to be eligible! We are set to broadcast live more amazing prizes at the trade show. One every hour.

*Prizes can change without notice

15:00Keynote: Rebound and Visibility in Social Media

Speaker: Lorraine Simpson

Your first challenge in this pandemic Is to remain standing and then not only survive but thrive. We all must adapt to the new travel landscape and learn to think and act differently. I have done this a few times and a crisis is merely a way for you to prove your greatness. In my session I speak about ways to make you stand out and to be a Post Pandemic Power Player!

15:20Keynote: Five New Insights to Guide Your Marketing Strategy Post COVID-19

Speaker: Tania Kedikian, Account Manager, Development Counsellors International (DCI)

Do you want to learn what appeals to various types of Canadian consumers – from millennials to Gen Xers to the super affluent – and how to position your offerings to pique their interest, ultimately influencing their purchasing patterns. In this session walk away with the knowledge you need to tailor a successful conversion plan and the cliff notes of new research findings on the Canadian consumer, provided by Development Counsellors International.

Come learn about :

  • What differentiates Canadian travelers (from whom?) in the eyes of global destinations
  • Showcasing what Canadian consumers expect from their next international holiday
  • Identifying what works and what won’t when marketing to Canadians as we emerge from COVID-19
15:40Networking Lounge, Q&A, Closing remarks
  • Virtual Conference
11:00Welcome

Presented by: Maggie Santos, Director of Education, ACTA

11:15Fireside Chat: The Future of Corporate Travel

Speakers: David Hilfman, Executive director of the Global Business Travel Association (GBTA) & Nancy Tudorache, Regional Vice President, Gobal Business Travel Association (GBTA)

Bringing forth a Canadian and Global Business Travel perspective, David and Nancy will talk to the industry’s current situation in business travel, the impacts and the priorities to our “new normal” business environment what corporate travel will look like for 2021 and beyond.

11:40Keynote: Air Canada – Aviation Outlook

Speaker: Lucie Guillemette, Chief Commercial Officer

Lucie will share the latest updates on Air Canada and how the Covid19 health and economic crisis has specifically impacted the airline industry in a profound way. Lucie will update us on Air Canada initiatives, and how the airline is doing everything possible to restart air travel safely.

11:55Keynote: Global Affairs Canada – Consular Services and Travel Advice during the COVID-19 Pandemic

Speaker: Indira Barthelemy, Consular Outreach Officer, Global Affairs Canada

Learn about the advisories and tools available to travellers to get the latest information on COVID-19-related travel restrictions and advice, along with providing an update on consular services and consular policy.

12:10Lifestyle Session: Israel Ministry of Tourism – Be inspired by Israel

As we get ready to travel, discover Israel and it’s amazing experiences that will keep the country top of mind for travellers when we  will again reopen to “international” travellers. Join us as we share experiential opportunities throughout Israel including cultural events, great beaches, and diverse foodie locations and of course Israel’s offering of iconic religious sites. A trip to Irael is truly transformative. Be inspired by Israel!

12:10Lifestyle Session: Jamaica Tourist Board – Irie Hour Lite

Jamaica Tourist Board will host a Jamaica “Irie hour lite”. Join the BDM Team in this chill and chat forum as they answer questions and provide you the latest. This session will feature a special guests, who will share an update. So prepare your favorite cocktail, get confortbale and join us for “Irie hour”

12:10Lifestyle Session: Club Med Mixology and Cooking Lesson

Speaker: Jacinda Lowry, National Sales Director Canada, Club Med, Jessica – Club Med’s G.O. / Jeff – Club Med’s G.O

Apples, apples, apples! Perfect your Fall flavors with video recipes to our traditional Club Med favorites: Cinnamon Apple Pie with Jessica and a Cinnamon Cran Apple Smash Cocktail with Jeff!

12:10Lifestyle Session: Baking with Manulife

Join Melissa Peterson from Manulife as she shares one of her traditional Christmas cookie recipes.

12:10Lifestyle Session: Seabourn – Sailing into the Finest Ultra-Luxury Resort Lifestyle at Sea

Join Seabourn for a brief presentation focused on the Luxury Lifestyle delivered onboard a Seabourn ship.  It truly is an atmosphere where stuffy and boring do not reside in the vocabulary but opportunities to travel with like-minded explorers and discover the wonders of our world are a plenty.

13:30Discussion Panel Session: The Impact of COVID-19 on Travel Agencies and Travel Agents Around the World

Join ACTA’s President, Wendy Paradis and Travel Agency Association Leaders from around the globe as they discuss the most up to date information on the impact of the pandemic on the travel industry and travel agents in their country and regions, as well as their outlook for the future. Learn about the challenges and successes, and how this disruption has impacted the travel industry in the USA, South Africa, New Zealand and Europe. What can the Canadian Travel Industry learn from their experience? Get a front row seat for a Canadian and global perspective!

Speakers:

  1. Otto de Vries, CEO, Association of Southern African Travel Agents (ASATA)
  2. Eric Drésin, Secretary General, European Travel Agents’ and Tour Operators’ Association (ECTAA)
  3. Mark Meader, Senior VP, Industry Affairs & Education, American Society of Travel Advisors (ASTA)
  4. Andrew Bowman, Director, World Travel Agents Associations Alliance (WTAAA)

Moderator: Wendy Paradis, President, Association of Canadian Travel Agencies (ACTA)

14:05Fireside Chat: Building a Business Culture through diversity & inclusion

Speakers: Lisa Lutoff-Perlo, CEO, Celebrity Cruises & Kemi Wells, Director of Business Development, North South Travel

ACTA “Future Leader” award winner and Travel & Leisure A lister, Kemi Wells interviews Celebrity Cruises CEO Lisa Lutoff-Perlo to discuss a topic that has been front and centre over the past several months; equality and diversity. Lisa will share how Celebrity Cruises, under her leadership, has made great strides in building a culture of diversity and inclusion. Lisa will share ideas, experiences and strategies on building a diverse workforce. Lisa will also share how the Covid19 health and economic crisis has specifically impacted the cruise industry in a profound way. Lisa will give Canadian Travel Agents an update on the cruise industry and the outlook for 2021.

 

14:45Keynote: VIP of how we do business. How Vision, Inter-connectedness and Passion make a big difference

Speaker: David Cohen, Author, Business Coach

This will be a session that shares stories, ignites, new thinking and inspiration to re-think the dream for the business of travel.
Let’s dig deeper in this session and really create a Vision for the business, that inspires you, but your customers as well. One that connects to what matters to those you serve, both your teams at work, your stakeholders and customer’s.

VIP also is about Inter-connectedness or the importance of connection and more meaningful experiences for your customers and teams

14:45Préservez l’enthousiasme, l’aptitude à agir… Soyons prêts à rebondir !

Conférencier : Carol Allain M.Sc., M.Éd., AUTEUR

Les exigences changent, la vie change, la famille change, le travail demande des ajustements pour mieux faire face aux incertitudes… il faut se renouveler, s’adapter, toujours consentir à avancer. La réussite au travail pour y parvenir n’est pas tant la performance que l’enthousiasme !

15:05Networking Lounge, Q&A, Closing remarks

Speakers

Here’s a look into our 2020 Travel Industry Summit Speakers!
More to be announced in the coming weeks.


Bruce Poon TipFounder, G Adventures

Passionate about the power of travel to change the world for the better, Bruce Poon Tip is a global leader in social entrepreneurship, immersive travel and innovation. He is best-known as the founder of G Adventures, the world's largest small group adventure travel company and pioneer of community tourism. Bruce’s first book, Looptail: How One Company Changed the World by Reinventing Business, became a New York Times Best Seller. In 2018, Bruce was honoured as one of Canada’s Most Admired CEOs in the category of social entrepreneurship, and in 2019 he made his top 10 debut on Glassdoor’s Top CEOs in Canada list. In 2020, he was honoured as one of Fast Company’s Most Creative People in Business and released an instabook titled Unlearn: The Year the Earth Stood Still which addresses how we have all been given the opportunity to reshape travel on the other side of this pandemic.

Bruce Poon TipFounder, G Adventures

Passionate about the power of travel to change the world for the better, Bruce Poon Tip is a global leader in social entrepreneurship, immersive travel and innovation. He is best-known as the founder of G Adventures, the world's largest small group adventure travel company and pioneer of community tourism. Bruce’s first book, Looptail: How One Company Changed the World by Reinventing Business, became a New York Times Best Seller. In 2018, Bruce was honoured as one of Canada’s Most Admired CEOs in the category of social entrepreneurship, and in 2019 he made his top 10 debut on Glassdoor’s Top CEOs in Canada list. In 2020, he was honoured as one of Fast Company’s Most Creative People in Business and released an instabook titled Unlearn: The Year the Earth Stood Still which addresses how we have all been given the opportunity to reshape travel on the other side of this pandemic.

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Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

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Otto de VriesCEO, Association of Southern African Travel Agents (ASATA)

Past Chairman of the World Travel Agents Association Alliance (WTAAA) and a Board member of the Tourism Business Council of South Africa (TBCSA). He has been active in the travel industry for 32 years, 22 of those in senior management roles in the inbound, retail and wholesale sectors. He is a WTAAA delegate to the IATA Passenger Agency Global Joint Council (PAPGJC) and currently Chairs the WTAAA Air Committee. Through the Council he has participated on a number of sub-committees, including the steering group on NDC Thought Leadership, the Transparency in Payment Advisory Group and the IATA ADM Working Group and the committee focusing on the governance of the agency programme. Through the TBCSA he has worked on several committees that focused on the Tourism Sector Code amendments that focuses on transformation; amendments to the South African Immigration Act and the Market Access/ Regulatory Environment Working Committee of the Department of Tourism. During Covid-19 Otto has actively participated in lobbying the South African government on the re-opening of travel, both domestically and internationally; including the development of health protocols and marketing strategies. He has also actively lobbied IATA and airlines to deliver on their refund commitments and to change resolutions that are intended to deliver a more balanced Travel Agency Programme.

Otto de VriesCEO, Association of Southern African Travel Agents (ASATA)

Past Chairman of the World Travel Agents Association Alliance (WTAAA) and a Board member of the Tourism Business Council of South Africa (TBCSA). He has been active in the travel industry for 32 years, 22 of those in senior management roles in the inbound, retail and wholesale sectors. He is a WTAAA delegate to the IATA Passenger Agency Global Joint Council (PAPGJC) and currently Chairs the WTAAA Air Committee. Through the Council he has participated on a number of sub-committees, including the steering group on NDC Thought Leadership, the Transparency in Payment Advisory Group and the IATA ADM Working Group and the committee focusing on the governance of the agency programme. Through the TBCSA he has worked on several committees that focused on the Tourism Sector Code amendments that focuses on transformation; amendments to the South African Immigration Act and the Market Access/ Regulatory Environment Working Committee of the Department of Tourism. During Covid-19 Otto has actively participated in lobbying the South African government on the re-opening of travel, both domestically and internationally; including the development of health protocols and marketing strategies. He has also actively lobbied IATA and airlines to deliver on their refund commitments and to change resolutions that are intended to deliver a more balanced Travel Agency Programme.

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Eric DrésinSecretary General, European Travel Agents' and Tour Operators' Association (ECTAA)

Eric Drésin joined ECTAA in September 2019 as Secretary General. With the support of a staff of four, his aim is to further strengthen the voice of the travel agents and tour operators in vis a vis the European institutions, international organisations and fruitfully cooperate with other stakeholders and partners.

Eric DrésinSecretary General, European Travel Agents' and Tour Operators' Association (ECTAA)

Eric Drésin joined ECTAA in September 2019 as Secretary General. With the support of a staff of four, his aim is to further strengthen the voice of the travel agents and tour operators in vis a vis the European institutions, international organisations and fruitfully cooperate with other stakeholders and partners.

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Mark MeaderSenior VP, Industry Affairs & Education, American Society of Travel Advisors (ASTA)

Mark joined the American Society of Travel Advisors (ASTA) in April 2015 and as Senior Vice President Marketing, Industry Affairs & Education has a broad focus on marketing ASTA, its sub-brands, events, products and services. He also represents the travel agency and consumer communities within all components of the travel industry – travel suppliers, technology providers, coalitions and trade associations, government entities such as the U.S. DOT (U.S. Department of Transportation), and the TSA (Transportation Security Administration) and more.

Mark is the driving force behind much of the highly-rated content of ASTA’s annual Global Convention and Premium Business Summits being responsible for ASTA’s educational efforts, fostering agency growth and learning worldwide. While monitoring industry issues and trends, Mark advocates for, promotes and defends the agency community to ensure the agent’s voice is heard clearly and the agent is well represented within all components of the industry. Mark also serves on the Board of Directors of the WTAAA – the World Travel Agents Associations Alliance – where he functions as Vice Chair – an organization facilitating the exchange of ideas and information to the agency community across the globe.

Mark MeaderSenior VP, Industry Affairs & Education, American Society of Travel Advisors (ASTA)

Mark joined the American Society of Travel Advisors (ASTA) in April 2015 and as Senior Vice President Marketing, Industry Affairs & Education has a broad focus on marketing ASTA, its sub-brands, events, products and services. He also represents the travel agency and consumer communities within all components of the travel industry – travel suppliers, technology providers, coalitions and trade associations, government entities such as the U.S. DOT (U.S. Department of Transportation), and the TSA (Transportation Security Administration) and more.

Mark is the driving force behind much of the highly-rated content of ASTA’s annual Global Convention and Premium Business Summits being responsible for ASTA’s educational efforts, fostering agency growth and learning worldwide. While monitoring industry issues and trends, Mark advocates for, promotes and defends the agency community to ensure the agent’s voice is heard clearly and the agent is well represented within all components of the industry. Mark also serves on the Board of Directors of the WTAAA – the World Travel Agents Associations Alliance – where he functions as Vice Chair – an organization facilitating the exchange of ideas and information to the agency community across the globe.

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Christine GomesCertified Personal Trainer, Elektra

Christine Gomes is a certified personal trainer, nutrition specialist and Bootcamp Instructor and lets not forget a mom of 4. Life has thrown us for a loop the last few months and regardless of what gets thrown my way, health and fitness is always a priority for Christine and her family.

Health and Fitness has always been a part of Christine’s life from being a gymnast, cross country runner, sprinter, soccer player (which she still plays) and competing in a few body building competitions. She now enjoys teaching Bootcamp classes online since COVID and pushing limits with fitness while encouraging and helping women reach their goals. No matter how big or small the goal may be and if it is with fitness specifically or nutrition, she will work with you and design a program to maximize results. It's about being the best and healthiest version of you.

Christine GomesCertified Personal Trainer, Elektra

Christine Gomes is a certified personal trainer, nutrition specialist and Bootcamp Instructor and lets not forget a mom of 4. Life has thrown us for a loop the last few months and regardless of what gets thrown my way, health and fitness is always a priority for Christine and her family.

Health and Fitness has always been a part of Christine’s life from being a gymnast, cross country runner, sprinter, soccer player (which she still plays) and competing in a few body building competitions. She now enjoys teaching Bootcamp classes online since COVID and pushing limits with fitness while encouraging and helping women reach their goals. No matter how big or small the goal may be and if it is with fitness specifically or nutrition, she will work with you and design a program to maximize results. It's about being the best and healthiest version of you.

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David HilfmanExecutive director of the Global Business Travel Association (GBTA)

Dave Hilfman was appointed as the interim executive director of the Global Business Travel Association (GBTA) in July 2020. This followed his retirement in December 2018 from a 37 year career in the airline industry. Dave served as senior vice president of Worldwide Sales for both United Airlines and Continental Airlines over a 14 year period. The merger between Continental and United in 2010 created the world’s largest airline in terms of passenger revenue. Hilfman is credited with helping unify the two cultures with his honest, progressive and affable leadership style and for leading the team to record breaking commercial success over his eight years at the new United.

David HilfmanExecutive director of the Global Business Travel Association (GBTA)

Dave Hilfman was appointed as the interim executive director of the Global Business Travel Association (GBTA) in July 2020. This followed his retirement in December 2018 from a 37 year career in the airline industry. Dave served as senior vice president of Worldwide Sales for both United Airlines and Continental Airlines over a 14 year period. The merger between Continental and United in 2010 created the world’s largest airline in terms of passenger revenue. Hilfman is credited with helping unify the two cultures with his honest, progressive and affable leadership style and for leading the team to record breaking commercial success over his eight years at the new United.

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Nancy TudoracheRegional Vice President, Gobal Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

Nancy TudoracheRegional Vice President, Gobal Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

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David CohenAuthor, Business Coach

David is an author, business coach, and facilitator and the former host/producer and creator of the small business big ideas show heard weekly for over 9 years. David has taught thousands over the years in both the non-profit and for-profit sectors and has coached hundreds of start-ups to make those important first steps. he specializes in helping small business owners mine their strengths, get clear on their value, their markets and then begin to develop a sales and marketing game plan that gets results.

David has worked with the City of Toronto, heading up an entrepreneurial training program and has worked with the City of Mississauga, The Kawartha Lakes Small Business and Entrepreneurship Centre, The town of Richmond Hill, Markham, Vaughan region and other for profits and not-for-profit organizations.

David CohenAuthor, Business Coach

David is an author, business coach, and facilitator and the former host/producer and creator of the small business big ideas show heard weekly for over 9 years. David has taught thousands over the years in both the non-profit and for-profit sectors and has coached hundreds of start-ups to make those important first steps. he specializes in helping small business owners mine their strengths, get clear on their value, their markets and then begin to develop a sales and marketing game plan that gets results.

David has worked with the City of Toronto, heading up an entrepreneurial training program and has worked with the City of Mississauga, The Kawartha Lakes Small Business and Entrepreneurship Centre, The town of Richmond Hill, Markham, Vaughan region and other for profits and not-for-profit organizations.

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Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel (when essential), as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel (when essential), as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

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Frances McRaeAssistant Deputy Minister, Small Business and Marketplace Services at Innovation, Science and Economic Development Canada (ISED)

Her sector fosters business and consumer confidence in the marketplace and small business competitiveness by championing and administering responsive legislation, policies, programs and services. The Sector collaborates with and has oversight responsibilities for the Business Development Bank of Canada, and administers three of ISED’s marketplace frameworks and regulation that include: Corporations Canada, Measurement Canada, and the Office of the Superintendent of Bankruptcy.

Ms. McRae has worked in a variety of departments in the National Capital Region and Atlantic Region, including the Privy Council Office, Shared Services Canada, Global Affairs Canada, and Employment and Social Development Canada. She spent several years in mid-career outside government with the international public affairs firm Fleishman-Hillard Canada.

Frances McRaeAssistant Deputy Minister, Small Business and Marketplace Services at Innovation, Science and Economic Development Canada (ISED)

Her sector fosters business and consumer confidence in the marketplace and small business competitiveness by championing and administering responsive legislation, policies, programs and services. The Sector collaborates with and has oversight responsibilities for the Business Development Bank of Canada, and administers three of ISED’s marketplace frameworks and regulation that include: Corporations Canada, Measurement Canada, and the Office of the Superintendent of Bankruptcy.

Ms. McRae has worked in a variety of departments in the National Capital Region and Atlantic Region, including the Privy Council Office, Shared Services Canada, Global Affairs Canada, and Employment and Social Development Canada. She spent several years in mid-career outside government with the international public affairs firm Fleishman-Hillard Canada.

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Christine BallOwner, New Healing Horizons

Christine Ball has been practicing and teaching energy medicine for over thirty-five years and is the owner of New Healing Horizons. She specializes in helping you find relief from stress with a practical, personal approach so you can sleep better, breathe better and feel more grounded. In her down time, Chris loves being out in Nature, playing with her two grandchildren, devilishly hard crossword puzzles and cooking.

Christine BallOwner, New Healing Horizons

Christine Ball has been practicing and teaching energy medicine for over thirty-five years and is the owner of New Healing Horizons. She specializes in helping you find relief from stress with a practical, personal approach so you can sleep better, breathe better and feel more grounded. In her down time, Chris loves being out in Nature, playing with her two grandchildren, devilishly hard crossword puzzles and cooking.

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Tania KedikianAccount Manager, Development Counsellors International (DCI)

As a travel marketer, Tania handles Canada media relations and travel trade programs for international destinations, inspiring Canadian visitors to explore the world.

While Tania grew up in Toronto, she credits her immigrant parents, with Italian and Armenian backgrounds, for cultivating her interest in the many places of the world and their food, entertainment, and people. Today, she advocates for the travel industry as an integral sharing of experiences that offers people to be seen and celebrated by the global community.

She holds a post-graduate certification in public relations and corporate communications, a diploma in broadcasting radio from Seneca College and a degree in communication studies from York University.

Tania KedikianAccount Manager, Development Counsellors International (DCI)

As a travel marketer, Tania handles Canada media relations and travel trade programs for international destinations, inspiring Canadian visitors to explore the world.

While Tania grew up in Toronto, she credits her immigrant parents, with Italian and Armenian backgrounds, for cultivating her interest in the many places of the world and their food, entertainment, and people. Today, she advocates for the travel industry as an integral sharing of experiences that offers people to be seen and celebrated by the global community.

She holds a post-graduate certification in public relations and corporate communications, a diploma in broadcasting radio from Seneca College and a degree in communication studies from York University.

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Kemi WellsDirector of Business Development, North South Travel

Originally from the UK, Kemi instantly fell in love with Vancouver when she moved to Canada in 2012. Kemi has visited nearly 60 countries, lived on three different continents and visited six. In 2014, Kemi joined North South Travel, a boutique, independent travel agency as the Director of Business Development. Kemi oversees the team at the agency which manages a diverse portfolio of clients across the corporate and leisure space. The next year, Kemi received the "Tomorrow's Leader" Award from ACTA & Air Canada. Kemi currently sits on the Travel + Leisure Advisory Board, Virtuoso’s Global and Canadian Member Advisory Boards as well as managing the community for the Young Vancouver Travel Professionals.

Kemi WellsDirector of Business Development, North South Travel

Originally from the UK, Kemi instantly fell in love with Vancouver when she moved to Canada in 2012. Kemi has visited nearly 60 countries, lived on three different continents and visited six. In 2014, Kemi joined North South Travel, a boutique, independent travel agency as the Director of Business Development. Kemi oversees the team at the agency which manages a diverse portfolio of clients across the corporate and leisure space. The next year, Kemi received the "Tomorrow's Leader" Award from ACTA & Air Canada. Kemi currently sits on the Travel + Leisure Advisory Board, Virtuoso’s Global and Canadian Member Advisory Boards as well as managing the community for the Young Vancouver Travel Professionals.

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Andrew BowmanDirector, World Travel Agents Associations Alliance (WTAAA)

Andrew is a Director (2006-present) and Immediate Past President of TAANZ. As well, he is a Director of the World Travel Agents Associations Alliance (2016-present), a Chartered Member of the NZ Institute of Directors, a member of the NZ Institute of Travel & Tourism and a graduate of the London Business School executive programme.

Based in Auckland, Andrew is also a Director of NZ Travel Brokers. Prior to this, he was the Managing Director of First Travel Group for 12 years (2006-18) and has worked in the travel industry for 37 years, with vast experience and deep knowledge in every aspect, including retail, wholesale, brokers and corporate travel management.

Andrew’s keen focus is on ensuring the travel industry remains at the centre of the distribution network, and believes that this will be achieved through a unified industry and by continuing to invest in our people as a key point of difference.

Andrew BowmanDirector, World Travel Agents Associations Alliance (WTAAA)

Andrew is a Director (2006-present) and Immediate Past President of TAANZ. As well, he is a Director of the World Travel Agents Associations Alliance (2016-present), a Chartered Member of the NZ Institute of Directors, a member of the NZ Institute of Travel & Tourism and a graduate of the London Business School executive programme.

Based in Auckland, Andrew is also a Director of NZ Travel Brokers. Prior to this, he was the Managing Director of First Travel Group for 12 years (2006-18) and has worked in the travel industry for 37 years, with vast experience and deep knowledge in every aspect, including retail, wholesale, brokers and corporate travel management.

Andrew’s keen focus is on ensuring the travel industry remains at the centre of the distribution network, and believes that this will be achieved through a unified industry and by continuing to invest in our people as a key point of difference.

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Rocky RaccoCEO, TTI Travel

Rocky Racco is the CEO of TTI Travel. Having taken over the business from his parents and growing it into a preeminent custom travel solutions provider, Rocky has over 35 years experience in the travel industry. Rocky oversees the business at a strategic level as well as being firmly in the drivers seat, ensuring the company sustains positive growth and remains connected with the best industry resources and alliances. Rocky is at the forefront of industry issues and has contributed his time and expertise to many associations and boards, such as The Association of Canadian Travel Agencies (ACTA), the Advisory Board of the BCD Affiliate program, The Canadian Corporate Travel Association (CCTA), The Air Canada Circle of Excellence Advisory Board, The Travel Council and many other supplier boards. His passion for travel and extensive experience in global business has helped build TTI Travel’s strong reputation for innovation, excellence and extraordinary tailored services.

Rocky RaccoCEO, TTI Travel

Rocky Racco is the CEO of TTI Travel. Having taken over the business from his parents and growing it into a preeminent custom travel solutions provider, Rocky has over 35 years experience in the travel industry. Rocky oversees the business at a strategic level as well as being firmly in the drivers seat, ensuring the company sustains positive growth and remains connected with the best industry resources and alliances. Rocky is at the forefront of industry issues and has contributed his time and expertise to many associations and boards, such as The Association of Canadian Travel Agencies (ACTA), the Advisory Board of the BCD Affiliate program, The Canadian Corporate Travel Association (CCTA), The Air Canada Circle of Excellence Advisory Board, The Travel Council and many other supplier boards. His passion for travel and extensive experience in global business has helped build TTI Travel’s strong reputation for innovation, excellence and extraordinary tailored services.

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Zeina GedeonCEO, Travel Professionals International (TPI)

Known as an innovative and entrepreneurial senior leader
with extensive knowledge and experience in ecommerce,
sales , product management, people leadership, learning
and development, and client relationship management . A
proven track record of implementing strategies and
processes to optimize line of business efficiency and
creating shareholder value.

Zeina GedeonCEO, Travel Professionals International (TPI)

Known as an innovative and entrepreneurial senior leader
with extensive knowledge and experience in ecommerce,
sales , product management, people leadership, learning
and development, and client relationship management . A
proven track record of implementing strategies and
processes to optimize line of business efficiency and
creating shareholder value.

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Brett WalkerGeneral Manager of Collette, Canada

Brett Walker is General Manager of Collette, Canada as well as overseeing Collette’s international operations in Australia, Bermuda & Caribbean and Europe. A 30+ year veteran of Collette, Brett has witnessed and navigated the highs, lows and plateaus of our industry – an industry that is, uniquely, both robust and fragile. Brett has served on TICO, most recently as Vice Chair and is now Chair of CATO. In this capacity Brett has worked to unite the collective strengths of our industry in an effort to build a bridge to a shared restart and recovery.

Brett WalkerGeneral Manager of Collette, Canada

Brett Walker is General Manager of Collette, Canada as well as overseeing Collette’s international operations in Australia, Bermuda & Caribbean and Europe. A 30+ year veteran of Collette, Brett has witnessed and navigated the highs, lows and plateaus of our industry – an industry that is, uniquely, both robust and fragile. Brett has served on TICO, most recently as Vice Chair and is now Chair of CATO. In this capacity Brett has worked to unite the collective strengths of our industry in an effort to build a bridge to a shared restart and recovery.

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Dean DackoPresident, Uniglobe Travel Eastern Canada

As President of Uniglobe Travel Eastern Canada Dean is directly responsible for all business operations, network and revenue growth for the largest franchise travel organization in Canada. Previously Senior Vice President, Marketing and Product at Malaysia Airlines, Vice President of Travel Solutions at Carlson Marketing, and Director of Marketing at Air Canada Vacations.

Dean has also participated as a member of the Google advisory board in Asia, global advisory board for Linkedin, and recognized as one of the Top 100 Most Influential Global Marketing Executives by the World Marketing Congress in 2016.

Dean DackoPresident, Uniglobe Travel Eastern Canada

As President of Uniglobe Travel Eastern Canada Dean is directly responsible for all business operations, network and revenue growth for the largest franchise travel organization in Canada. Previously Senior Vice President, Marketing and Product at Malaysia Airlines, Vice President of Travel Solutions at Carlson Marketing, and Director of Marketing at Air Canada Vacations.

Dean has also participated as a member of the Google advisory board in Asia, global advisory board for Linkedin, and recognized as one of the Top 100 Most Influential Global Marketing Executives by the World Marketing Congress in 2016.

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David GreenVice-President Commercial, G Adventures

As vice president, commercial, David Green’s main role is to help change people’s lives through travel via G Adventures' network of valued agency partners.

Scottish-born David joined the small-group adventure operator three years ago, but his passion for travel as a force for good precedes his appointment by many years. Prior to joining G Adventures, David spent six years at STA Travel where he worked his way up to managing director for the company’s Australian operations before leading the sales team at Australia's largest independent travel agency, Helloworld Travel.

David GreenVice-President Commercial, G Adventures

As vice president, commercial, David Green’s main role is to help change people’s lives through travel via G Adventures' network of valued agency partners.

Scottish-born David joined the small-group adventure operator three years ago, but his passion for travel as a force for good precedes his appointment by many years. Prior to joining G Adventures, David spent six years at STA Travel where he worked his way up to managing director for the company’s Australian operations before leading the sales team at Australia's largest independent travel agency, Helloworld Travel.

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Lisa Lutoff-PerloCEO, Celebrity Cruises
Lisa Lutoff-PerloCEO, Celebrity Cruises
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Master of Ceremonies

Lorraine Simpson

Lorraine Simpson knows travel, inside and out. Who better to share insights and perspective on the reinvention of the industry that has been battered globally by COVID-19 than someone who has reinvented their own travel persona? Simpson has the experience, know-how, and insight that will help guide a realignment of the $1.5 global tourism industry.

In a small unfinished basement, she set up her first travel company focused on destination weddings in 2005. Fast forward to 2010 and with no financial backing, Simpson transformed her company into a $4 million success story. As part of her own reinvention, Simpson then shifted into the luxury group speciality travel market, and her story comes full circle this year with a move from travel agent to travel personality and leading travel expert in national and international media. With this enhanced public profile, Simpson is helping travel brands reinvent themselves amid global uncertainty in the industry.

Lorraine Simpson

Lorraine Simpson knows travel, inside and out. Who better to share insights and perspective on the reinvention of the industry that has been battered globally by COVID-19 than someone who has reinvented their own travel persona? Simpson has the experience, know-how, and insight that will help guide a realignment of the $1.5 global tourism industry.

In a small unfinished basement, she set up her first travel company focused on destination weddings in 2005. Fast forward to 2010 and with no financial backing, Simpson transformed her company into a $4 million success story. As part of her own reinvention, Simpson then shifted into the luxury group speciality travel market, and her story comes full circle this year with a move from travel agent to travel personality and leading travel expert in national and international media. With this enhanced public profile, Simpson is helping travel brands reinvent themselves amid global uncertainty in the industry.

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Tradeshow Partners

Our summit will include a Virtual Tradeshow.
Check out our list of suppliers that will be attending!

Air Canada
Alaska Railroad
Allianz Global Assistance
Arizona
Aruba Tourism Authority
Atlantic City
Barbados
Belize Tourism Board
Bermuda
Big Bark Graphics
Big Five Tours
BranchUp
Canlink
Cathay Pacific
Cayman Islands
Celebrity Cruises
CIE Tours
ClubMed
Collette Vacations
Czech Tourism
Disney
Dream Yacht Charter
Enterprise Holdings
European Travel Commission
Explore India
Fort Myers and Sanibel
G Adventures
Guadeloupe Tourism Board
Hurtigruten
Israel Tourist Board
Jamaica Tourist Board
Japan National Tourism Organization
Louisiana Tourism
Manulife
Marriott International
Martinique Tourism Board
Myrtle Beach
North Carolina
North Lake Tahoe
NYC & Company
PC Voyages
Oceana Cruises
Park’n Fly
Railbrookers
Regent Seven Seas Cruises
Seabourn Cruises
Saint Lucia Tourism Authority
Sirenis Hotel Chain
St Martin
State of New Hampshire
Tahiti Tourism
TBO Holidays
Tourism New Zealand
Tours Chanteclerc
Transat
Via Rail
Visit Florida
WestJet
YUL Montreal-Trudeau International Airport