• Morning Session
  • ACTA Advocacy Lunch
  • Afternoon Session
  • Main Hall
08:30 AM - 09:30 PMRegistration

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09:30 AM - 09:45 AMOpening Remarks

Presented by Wendy Paradis, ACTA President

09:45 AM - 10:45 AMThe 0 to 100 Effect: How to Navigate through Disruption

Presented by Shawn Kanungo

Since the dawn of civilization, when converging technologies go from scarcity to abundance, the world fundamentally changes. We always see an explosion in new challenges, new behaviours and new opportunities. The only difference is that today, technologies are on an exponential scale. From doctors to AI-assisted health, banks to blockchain, retail to Amazon’s Alexa, we will see the most chaotic era of commerce era. To navigate through disruptive time, we need relentless leaders to make digital part of their core business.

In this session, you will:

  • – Understand how the convergence of exponential technologies are disrupting every industry.
  • – Learn why timing is the most critical aspect when it comes to dealing with disruption.
  • – Learn the secrets of how game-changing organizations exploit new problems.
  • – Learn how organizations successfully experiment with technologies and business models at the edges

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10:45 AM - 11:00 AMMorning Refreshments

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11:00 AM - 12:00 PMPanel – Discussion and Q&A: NDC and One Order: Is Modernizing Distribution Evolution or Revolution?

Moderator: Mary Jane Hiebert, CTC – ACTA Board Chair and General Manager of Canada One Travel

After decades of working in a rigid, multi-layered booking method, the NDC and One Order initiatives are expected to simplify the process in one flexible order management process. In today’s tech-capable environment, this evolution seems predictable. Yet, will the outcomes benefit all the stakeholders in the distribution channel and if so, at what cost? Will the cost result in a Revolution?

Panel Members:

  • Terry Reutlinger, Regional VP, Strategic Account Manager, American Express Global Business Travel
  • Robert Needs, General Manager, Sabre
  • Alicia Lines, Regional Director, Financial & Distribution Services, International Air Transport Association
  • Main Hall
12:00 PM - 01:30 PMACTA Advocacy Presentation

Presented by Wendy Paradis, ACTA President & Heather Craig-Peddie, VP, Advocacy and Member Relations

Premier Sponsor Presentation

    St. Regis

  • Main Hall
01:30 PM - 02:30 PMBoeing 737 Max Update

Presented by Christine Walsh, Regional Director of Product Marketing and former Deputy Chief Pilot of 737 Max

Boeing’s Christine Walsh will detail the work being done with regulators and airline customers to safely return the 737 MAX to commercial service, including the proposed changes to MCAS. She will highlight where we are at in the process and what we can expect next.


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02:30 PM - 03:00 PMTravel Agency Leader Business Priorities – 2020 and Beyond!

Presented by Wendy Paradis, ACTA President

In this session, participants will learn about North American travel market trends in 2020 and beyond, along with the key priorities identified by ACTA’s Canadian Travel Agency Leaders in a recent ACTA survey and one-on-one consultations.

03:00 PM - 03:20 PMAfternoon Refreshment Break

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03:20 PM - 04:30 PMPanel – Discussion and Q&A: Navigating the Multi-level Distribution Strategies of Air, Land and Sea, and Everything in Between

Moderator: Louise Gardiner, CTM – ACTA Board Member and Vice President – The Agency Solution by The Travel Agent Next Door

Navigating the Multi-level Distribution Strategies of Air, Land, Sea and Everything in Between. Disruptor or Opportunity? How can Travel Agencies, Travel Supplier Partners and the consumer all benefit?

Panel Members:

Andrew Dawson, COO – Sunwing
Ron Gulaskey, AVP, North America, National Accounts & Trade Relations – Celebrity Cruises
Cynthia Perry, Global Director, Travel Industry Sales – Marriott International
Rob Iafrate, AVP, Travel Insurance – Manulife
Brett Walker, CATO Vice Chair & General Manager, Canada – Collette
Jay R. Pope, Director Travel Agency Sales, North America – Enterprise Holdings

04:20 PM - 04:30 PMClosing Remarks

Presented by Wendy Paradis, ACTA President

04:30 PM - 05:30 PMCocktail Reception

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