We are inviting the industry to reconnect, reset and rebuild a whole new world of travel. Join us in conversations that will restore confidence in travel and assist in restarting our industry.


Why You Should Attend?

• Connect with all areas within the Canadian Travel Industry.
• Learn from subject matter experts who will address topics that impact your business today and will help you shape it for tomorrow.
• Gain insights on Global Travel Industry Trends.
• Network with your peers and learn about new and exciting opportunities on the tradeshow floor.

Why You Should Attend?

Who Attends?

• Travel Agents / Independent Travel Agents
• Travel Agency Managers, Owners and Leaders
• Consortia Partners
• ACTA Corporate Partners – Travel Supplier Leaders
• Host Agencies
• Travel Industry Media

Who Attends?

2021 Travel Industry Summit Agenda

ACTA is thrilled to announce our agenda for the Summit.
The Summit website and agenda will be updated regularly leading up to the event.
Please note that times are Eastern Standard Time (EST) and are subject to change.

  • Day One: Thursday September 30
  • Day Two: Friday October 1
  • Virtual Conference
11:00Welcome to the Summit

Welcome to Day One of ACTA’s 2021 Canadian Travel Industry Summit!

Opening Remarks

Presented by Wendy Paradis, President ACTA

Keynote: Re-building Together

Presented by Lucie Guillemette, Executive Vice President and Chief Commercial Officer, Air Canada

As borders reopen and our industry rebuilds, Lucie Guillemette will provide an update on the Air Canada business and their continued commitment to the Industry and Travel Agents.

Keynote: Carry-On to come back strong; what’s in your suitcase?

Presented by Jonathan McCready, Executive Leadership Coach, 4D Coach

Our industry has traditionally focused mainly on product knowledge and process but has paid little attention to how people are feeling and thinking. We’ve learned with the Covid-19 Crisis, that we need to consider both the rational and the emotional sides of things. Our physical health and safety matter as do our psychological health and safety. Our industry has had to evolve as the way of travel continues to rapidly change. As we emerge from months of lockdowns let’s navigate through the VUCA world, learn about valuable models and some serviceable, grounding techniques that will support us as we get ready for full-throttle travel!

Canada’s National Day for Truth and Reconciliation

Presented by Tammy Webster, Indigenous Education and Equity Consultant, Kitigan Zibi Algonquin First Nation

Today, September 30, is Canada’s National Day for Truth and Reconciliation.  This timely session will explore the history of Indigenous treaties, land claims and the residential school system and how each of us can take steps towards understanding, reconciliation and respect.

Discussion Panel: A look into 2022 Travel Trends, Challenges and Opportunities

Presented by:

  • Zeina Gedeon, Travel Professional International
  • Patrick Doyle, Vice President & General Manager American Express Global Business Travel, Canada
  • Joe Adamo, President, Transat Distribution Canada
  • Christine James, Vice President, Travel Leaders Network Canada

Moderator: Wendy Paradis, President, ACTA

Come join in on the conversation as Canadian Industry Leaders come together to share their thoughts on the 2022 trends, challenges, opportunities and actions for Canadian Travel Agencies and Travel Agents to rebuild better than ever! This discussion will focus on anticipated trends, challenges we should pay attention to and what key opportunities and actions currently exist for action in rebuilding this industry to be better than ever!

ACTA Awards

ACTA will be recognizing and showcasing the accomplishments and dedication of our ACTA members.

Put in your nominations today!

Keynote: Restarting and Rebuilding your Relationship with Tour Operators

Presented by Brett Walker, Chair of the Canadian Association of Tour Operators (CATO)

As you begin to re-open and plan your bookings for your clients, See and understand what the restart and recovery plan will look like through the Tour Operator perspective and how this will affect your role and relationship with them through this critical time.

Keynote: How to incorporate Virtual Reality through your sales tactics

Presented by Ed Limon, Co-Founder & Creative Digital Media Director, Winged Whale Media

Rapidly developing technology is forcing every sector of the travel industry to shift their approaches to visitors, and to create their own definition of the experience. How can Travel Agents keep up and develop this experience with your clients? Virtual Reality! Set yourself apart and learn how to use this technology.

Keynote: Canadian Insights and Travel Trends

Presented by Jennifer Hendry, Senior Research Associate, Conference Board of Canada

Want to know what Canadians think about travel right now? How will this affect you as Travel Professional? Find out the latest travel trends, projections, and demographic insights with the Conference Board of Canada.

Discussion Panel: The Cruise Industry Stages a Comeback

Presented by: Gary Murphy, Senior VP Sales & Co-owner, AmaWaterways & Keith Lane, Vice President of Sales, The Americas, Celebrity Cruise

After more than a year at a stand still the global cruise industry is coming back to life and it says it knows a thing or two about a comeback.

Join senior leaders from Celebrity Cruises and Ama Waterways as we come together to raise our continued efforts towards cruise recovery. This segment will feature subject matter experts in domestic and international markets who carry a real capacity to influence deployments, destination growth and economic dispersal. This segment will provide an update on big ship (Ocean) and small ship (River) cruising with a focus on recovery, the positive outlook for cruise once the world settles into its “new normal”, the opportunities for further destination development and the expansion of economic investment.

Discussion Panel: Setting your standards through professional fees

Speakers:

  • Norm Payne, Travel Agent
  • Becky Kershaw, Certified Travel Consultant, The Travel Agent Next Door
  • Chelsey Wheatley, Certified Travel Counsellor, CAA Atlantic

Moderator: Flemming Frisdahl, Founder, The Travel Agent Next Door

There has never been a better time for travel agents to stand proud as their value and worth have never been so recognized within the travel industry.  Join this panel of experts who will discuss how to confidently and successfully apply this to your work. Your expertise, service, and commitment to your clients are not free it requires a professional service fee!

 

Keynote: The Airline Industry and the Demand for Travel

Presented by Amandine Gicquel, Manager Industry Relationships, Canada & Bermuda International Air Transport Association (IATA)

IATA is pleased to share the latest news on the impact of the pandemic along with sharing a recent industry forecast, with some key facts and figures focused on the Americas region and Canada.

Keynote: Restoring Confidence and Travelling Safely in the COVID-19 era!

Presented by Dr. Tessier, Valneva Canada

Covid-19 has restore the confidence to all travelers that it is possible to travel safely by adopting appropriate health and safety measures. With a good understanding of the most common health risks during travel, Travel Agents will be able to direct Canadian travellers to the appropriate resources for travel health advice and guidance. Learn about the most common health risks while traveling abroad and how to minimize travel health risks.

Networking Lounge: Q&A

Speak to our Day One Keynote Speakers, Panelists, and Industry Professionals and win some amazing prizes!

  • Virtual Conference
11:00Welcome to the Summit

Welcome to Day Two of ACTA’s 2021 Canadian Travel Industry Summit!

Opening Remarks

Presented by Lorraine Simpson

The Face and Future of Corporate Travel

Presented by Suzanne Neufang, CEO & Nancy Tudorache, Regional Vice President, Canada, Global Business Travel Association (GBTA)

With more businesses opening up and travel restrictions still in effect, what is happening in the corporate travel world? Learn more as we speak with Suzanne and Nancy and figure out how to navigate this new world of travel through corporate travel.

Embracing Diversity and Inclusion in Canada’s Travel Industry

More than 500 Canadian companies including Air Canada, WestJet and TICO have joined the BLACKNORTH Initiative and have made a commitment to the removal of systemic barriers negatively affecting the lives of Black Canadians. Join today’s session and learn how you and your organization can get involved in important initiatives that will positively contribute to Diversity and Inclusion.

Keynote: Travel Advisories and the Role of Global Affairs

Presented by Indira Barthelemy Consular Outreach Officer & Megan Mustonen Senior Strategist in Consular Advocacy, Global Affairs Canada

 

Keynote: Rebuilding travel through inclusive and sustainable travel

Presented by: Omari Bani-Hani

 

Keynote: Due Diligence – Explore new ways of marketing your agency to meet client needs

Presented by Marie-Claude Du Cap, CEO, Aléas

The COVID-19 pandemic has highlighted the importance for businesses, educational institutions, and international development organizations to work with travel agencies that contribute to their preventive measures and are key stakeholders in managing crises abroad efficiently.

Learn about duty of care and how due diligence can be a competitive advantage with corporate clients (B2B).

Networking Lounge: Q&A

Speak to our Day Two Keynote Speakers, Panelists, and Industry Professionals and win some amazing prizes!

Virtual Travel Industry Trade Show

Connect and meet with the top suppliers’ and destinations in the industry. You can win amazing prizes!

Closing Remarks

Presented by Wendy Paradis

Thank you for attending ACTA’s 2021 Canadian Travel Industry Summit!

2021 Travel Industry Summit Speakers

Here’s a look into our speakers for the Summit this year.
Don’t miss out on great content!

Keynote Speakers

Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

Wendy ParadisPresident, Association of Canadian Travel Agencies (ACTA)

With over 30 years' experience in the travel industry, Wendy Paradis brings her extensive knowledge, expertise and passion to her role as President of ACTA and Board Executive Member of the WTAAA (World Travel Agents Associations Alliance).

Throughout her career Wendy has had the privilege of working with some of Canada’s leading Travel Companies and has expertise in every facet of travel agency sales and operations in corporate, leisure and incentive travel.

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Lucie GuillemetteExecutive Vice President and Chief Commercial Officer, Air Canada
Lucie GuillemetteExecutive Vice President and Chief Commercial Officer, Air Canada
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Jonathan McCreadyExecutive Leadership Coach, 4D Coach

Jonathan McCready is an Executive Leadership Coach with a deep connection to the travel industry reaching back to 1985 when he began working at his family’s travel agency in Toronto. He took over the agency leadership and successfully managed the business until 2004 when the decision was made to partner with another agency. His deep curiosity about our world, our people and places, led to burning questions; why are we here, what is our purpose and what motivates us to do what we do? To further explore these questions, Jonathan wrote and produced with partners, a documentary film about the importance of travel in better knowing ourselves. The film addressed both our outer physical journeys and our emotional inner journeys. Executive Coaching became a way to help facilitate the inner journeys that we all take. Becoming an ICF certified coach in 2009 led to coaching Executives, Managers and Teams in a variety of industries in high stakes spaces. Helping them to lead in complexity, optimize communication & relationships and navigate the challenging VUCA (Volatile, Uncertain, Complex & Ambiguous) world in which we work and live.

Jonathan McCreadyExecutive Leadership Coach, 4D Coach

Jonathan McCready is an Executive Leadership Coach with a deep connection to the travel industry reaching back to 1985 when he began working at his family’s travel agency in Toronto. He took over the agency leadership and successfully managed the business until 2004 when the decision was made to partner with another agency. His deep curiosity about our world, our people and places, led to burning questions; why are we here, what is our purpose and what motivates us to do what we do? To further explore these questions, Jonathan wrote and produced with partners, a documentary film about the importance of travel in better knowing ourselves. The film addressed both our outer physical journeys and our emotional inner journeys. Executive Coaching became a way to help facilitate the inner journeys that we all take. Becoming an ICF certified coach in 2009 led to coaching Executives, Managers and Teams in a variety of industries in high stakes spaces. Helping them to lead in complexity, optimize communication & relationships and navigate the challenging VUCA (Volatile, Uncertain, Complex & Ambiguous) world in which we work and live.

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Tammy WebsterIndigenous Education and Equity Consultant, Kitigan Zibi Algonquin First Nation

Tammy is Anishnabe Kwe of the Kitigan Zibi Algonquin First Nation. She is currently employed as Indigenous Equity Consultant in the Waterloo Catholic District School Board and has been there for 19 years. Tammy supports the education system in deepening its understanding in Indigenous ways of knowing and being as well as implementing the Equity and Inclusive Education Action Plan. Tammy has her Principal Qualifications, Master of Arts in Education from York University, Bachelor of Education in Elementary Teaching and Education from University of Western Ontario, Bachelor of Arts in Leisure and Recreation Studies with Business Option from University of Waterloo, and Bachelor of General Science also from University of Waterloo.

She currently sits as Anishnabeg Outreach’s Board Chair, a member of Wellbeing Waterloo Region Connector’s Hub, Sustainability Working Group and First Nations, Metis and Inuit Advisory and Advocacy Circle. She also held interim Co-Convenor for the Region of Waterloo Anti Racism Advisory Working Group and is a contributing writer to the Community Editorial Board for The Record. Tammy has also been the Co-Chair for Waterloo Region Aboriginal Academic Advisory Committee (WRAAAC), is a founder of Honouring First Nations, Metis and Inuit Graduation Ceremony, and sits on Region of Waterloo Children’s Planning Table as well as various working groups. She partners with many organizations to ensure that a First Nations voice is represented and incorporated.

Tammy WebsterIndigenous Education and Equity Consultant, Kitigan Zibi Algonquin First Nation

Tammy is Anishnabe Kwe of the Kitigan Zibi Algonquin First Nation. She is currently employed as Indigenous Equity Consultant in the Waterloo Catholic District School Board and has been there for 19 years. Tammy supports the education system in deepening its understanding in Indigenous ways of knowing and being as well as implementing the Equity and Inclusive Education Action Plan. Tammy has her Principal Qualifications, Master of Arts in Education from York University, Bachelor of Education in Elementary Teaching and Education from University of Western Ontario, Bachelor of Arts in Leisure and Recreation Studies with Business Option from University of Waterloo, and Bachelor of General Science also from University of Waterloo.

She currently sits as Anishnabeg Outreach’s Board Chair, a member of Wellbeing Waterloo Region Connector’s Hub, Sustainability Working Group and First Nations, Metis and Inuit Advisory and Advocacy Circle. She also held interim Co-Convenor for the Region of Waterloo Anti Racism Advisory Working Group and is a contributing writer to the Community Editorial Board for The Record. Tammy has also been the Co-Chair for Waterloo Region Aboriginal Academic Advisory Committee (WRAAAC), is a founder of Honouring First Nations, Metis and Inuit Graduation Ceremony, and sits on Region of Waterloo Children’s Planning Table as well as various working groups. She partners with many organizations to ensure that a First Nations voice is represented and incorporated.

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Ed LimonCo-Founder & Creative Digital Media Director, Winged Whale Media

Ed Limon is the winner of the International Telly Awards For Immersive & Mixed Reality, Gold Winner of the International Creative Hermes Awards, Gold Winner for the International NYX Awards, Design Rush's Best VR/AR Agency & The ECDO Award of Excellence) Since it’s inception; he has collaborated closely with major Corporations, Municipalities, Tourism Authorities, Hotel Chains & Agencies such as Sunwing Vacations, Antigua & Barbuda’s Tourism Authority, Bahamas Tourism Authority, Pullmantur Cruises, Fiesta Americana, Cineplex, Fuji Film, Tangerine, etc. He also specializes in VR (Virtual Reality) 360 Video & AR (Augmented Reality). As a storyteller, Ed has developed strategies for both Consumer & Agent Training Markets. Ed is also a member of the Tourism Industry of Ontario, Skal International, The Global VR AR Association, the Brampton Board of Trade, the Speakers Bureau of Canada and the Business Improvement Association. He has been married to Claudia Limon for 17 years & is a father to 3 beautiful daughters.

Ed LimonCo-Founder & Creative Digital Media Director, Winged Whale Media

Ed Limon is the winner of the International Telly Awards For Immersive & Mixed Reality, Gold Winner of the International Creative Hermes Awards, Gold Winner for the International NYX Awards, Design Rush's Best VR/AR Agency & The ECDO Award of Excellence) Since it’s inception; he has collaborated closely with major Corporations, Municipalities, Tourism Authorities, Hotel Chains & Agencies such as Sunwing Vacations, Antigua & Barbuda’s Tourism Authority, Bahamas Tourism Authority, Pullmantur Cruises, Fiesta Americana, Cineplex, Fuji Film, Tangerine, etc. He also specializes in VR (Virtual Reality) 360 Video & AR (Augmented Reality). As a storyteller, Ed has developed strategies for both Consumer & Agent Training Markets. Ed is also a member of the Tourism Industry of Ontario, Skal International, The Global VR AR Association, the Brampton Board of Trade, the Speakers Bureau of Canada and the Business Improvement Association. He has been married to Claudia Limon for 17 years & is a father to 3 beautiful daughters.

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Brett WalkerGeneral Manager, Canada & International Operations, CATO

Brett Walker is Collette’s General Manager, Canada & International Operations overseeing operations in Canada, South Pacific, Europe and the Caribbean. A 30+ year veteran of Collette, Brett has navigated the highs, lows of our industry – an industry that’s potentially as fragile as it can be robust. Brett has served as a Director on TICO including as Vice Chair and is now Chair of CATO. In his capacity as CATO Chair, Brett has worked to consolidate and unite the collective strengths of CATO’s membership, as well as our industry, in an effort to build a bridge to a restart and foundations for a quick recovery.

Brett WalkerGeneral Manager, Canada & International Operations, CATO

Brett Walker is Collette’s General Manager, Canada & International Operations overseeing operations in Canada, South Pacific, Europe and the Caribbean. A 30+ year veteran of Collette, Brett has navigated the highs, lows of our industry – an industry that’s potentially as fragile as it can be robust. Brett has served as a Director on TICO including as Vice Chair and is now Chair of CATO. In his capacity as CATO Chair, Brett has worked to consolidate and unite the collective strengths of CATO’s membership, as well as our industry, in an effort to build a bridge to a restart and foundations for a quick recovery.

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Jennifer HendrySenior Research Associate, Conference Board of Canada

As Senior Research Associate at the Conference Board of Canada, Jennifer Hendry manages the Canadian Tourism Research Institute’s Outbound Canada portfolio. Jennifer is responsible for the production of regular reports on Canadian outbound leisure travel including; global market activity, travel intentions, and destination forecasts.

Jennifer has degrees in Tourism Management, Research Analysis, and Communications. She has spent her career studying tourism policy, analyzing travel research, and assessing the sector's contribution to individual destinations and national economies.

Jennifer HendrySenior Research Associate, Conference Board of Canada

As Senior Research Associate at the Conference Board of Canada, Jennifer Hendry manages the Canadian Tourism Research Institute’s Outbound Canada portfolio. Jennifer is responsible for the production of regular reports on Canadian outbound leisure travel including; global market activity, travel intentions, and destination forecasts.

Jennifer has degrees in Tourism Management, Research Analysis, and Communications. She has spent her career studying tourism policy, analyzing travel research, and assessing the sector's contribution to individual destinations and national economies.

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Amandine GicquelManager Industry Relationships, Canada & Bermuda International Air Transport Association (IATA)

Ms. Amandine Gicquel-Leduc was appointed IATA’s Manager Industry Relationships for the local office Canada and Bermuda, based in Montreal, in August 2013. In this role she is primarily responsible for partnering for mutual benefit and for promoting IATA’s marketing and commercial products and services. Also, she supports the Area Manager in advocating industry positions to national governments and regulatory authorities.

Amandine GicquelManager Industry Relationships, Canada & Bermuda International Air Transport Association (IATA)

Ms. Amandine Gicquel-Leduc was appointed IATA’s Manager Industry Relationships for the local office Canada and Bermuda, based in Montreal, in August 2013. In this role she is primarily responsible for partnering for mutual benefit and for promoting IATA’s marketing and commercial products and services. Also, she supports the Area Manager in advocating industry positions to national governments and regulatory authorities.

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Dr. Dominique TessierMedical Director, The Travel Health Group

Dr. Tessier is one of Canada’s top expert in travel medicine. Not only is Dr Tessier very knowledgeable, but she is also an excellent communicator and educator.

Dr Tessier is the Medical Director of the Travel Health Group (See https://cliniquesantevoyage.com/en/about-travel-health-group-and-its-clinic/) and a Fellow of The International Society of Travel Medicine (ISTM) which recognizes leaders in the field of travel medicine and in the ISTM.

Dr. Dominique TessierMedical Director, The Travel Health Group

Dr. Tessier is one of Canada’s top expert in travel medicine. Not only is Dr Tessier very knowledgeable, but she is also an excellent communicator and educator.

Dr Tessier is the Medical Director of the Travel Health Group (See https://cliniquesantevoyage.com/en/about-travel-health-group-and-its-clinic/) and a Fellow of The International Society of Travel Medicine (ISTM) which recognizes leaders in the field of travel medicine and in the ISTM.

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Lisa M. PierceVice President, Canada & USA Sales

Lisa is an influential airline industry leader with a passion and proven track record inspiring and developing high performing teams. She is energetic with an extensive background in sales, operations, negotiations, purchasing, planning and project management.

Throughout Lisa’s career it is her involvement in various community and industry organizations that has provided the most rewarding experiences. Lisa is past Chairperson for the New York and New Jersey Council for Airport Opportunity, sat on the Board of the Aviation Development Council and currently represents Air Canada on the Board of the Airlines Reporting Corporation
“ARC”. Lisa is the recipient of the Kiwanis NY District Anton J. Kaiser Fellowship Award, Kiwanis International Distinguished President Award, Queens Borough Citation of Honor Award, Boy Scouts Queens Council Air Explorer Award and Air Canada’s 2009 Art of Excellence Award.

Lisa M. PierceVice President, Canada & USA Sales

Lisa is an influential airline industry leader with a passion and proven track record inspiring and developing high performing teams. She is energetic with an extensive background in sales, operations, negotiations, purchasing, planning and project management.

Throughout Lisa’s career it is her involvement in various community and industry organizations that has provided the most rewarding experiences. Lisa is past Chairperson for the New York and New Jersey Council for Airport Opportunity, sat on the Board of the Aviation Development Council and currently represents Air Canada on the Board of the Airlines Reporting Corporation
“ARC”. Lisa is the recipient of the Kiwanis NY District Anton J. Kaiser Fellowship Award, Kiwanis International Distinguished President Award, Queens Borough Citation of Honor Award, Boy Scouts Queens Council Air Explorer Award and Air Canada’s 2009 Art of Excellence Award.

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Suzanne NeufangCEO, Global Business Travel Association (GBTA)

Suzanne Neufang is a transformation-focused executive who has successfully led teams and product/service innovation through times of great challenges and change – “connecting dots” in technology, marketing, talent and customer needs to exceed sales, revenue, customer adoption/retention, and employee engagement goals.

Suzanne was named to lead the Global Business Travel Association (GBTA) in February 2021, where she oversees the association’s staff and services, providing value to members, sponsors and partners, and where she also leads the organization’s and industry’s recovery from recent pandemic challenges.

Suzanne NeufangCEO, Global Business Travel Association (GBTA)

Suzanne Neufang is a transformation-focused executive who has successfully led teams and product/service innovation through times of great challenges and change – “connecting dots” in technology, marketing, talent and customer needs to exceed sales, revenue, customer adoption/retention, and employee engagement goals.

Suzanne was named to lead the Global Business Travel Association (GBTA) in February 2021, where she oversees the association’s staff and services, providing value to members, sponsors and partners, and where she also leads the organization’s and industry’s recovery from recent pandemic challenges.

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Nancy TudoracheRegional Vice President, Canada, Global Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

Nancy TudoracheRegional Vice President, Canada, Global Business Travel Association (GBTA)

As the Regional Vice President for GBTA Canada, Nancy Tudorache is responsible for the Global Business Travel Association’s presence across the country, leading the strategy and delivery of the association’s full program for industry-relations, membership, events, education, training, volunteer initiatives and advocacy across the region of Canada. Representing the voice of the Canadian business travel industry, GBTA Canada has significantly grown is size and scope under the leadership of Ms. Tudorache throughout her 7 year-tenure.

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Dahabo Ahmed-OmerExecutive Director, BlackNorth

Ms. Ahmed-Omer is a founding member of the Justice for Abdirahman Coalition, which advocated securing justice for the late Abdirahman Abdi and his family. A previous member of the Black Agenda Noir organization, a Circle of United Black Citizens whose goal is to cement Black presence on the national radar. Ms. Ahmed-Omer is also the Chair of the Federation of Black Canadians, a national non-profit organization driven by Black organizations across Canada, which advances the social, economic, and cultural interests of Canadians of African descent.

Among the many other organizations she has been a part of, Ms. Ahmed-Omer has played an instrumental leadership role in the Ottawa Mayor’s taskforce combatting anti-black racism. Ms. Ahmed-Omer was a lead researcher for Justice for Abdirahman for its submission to the Justice Tulloch Independent Police Oversight Review and street check review. Ms. Ahmed-Omer has also played an integral role in the rollout of the new Ottawa Police Service’s recruitment strategy and being a lead member of Black Agenda Noir. Her crucial role in the Nyansapo Wisdom, which promotes equity and inclusion for African, Caribbean, Black Canadians (ACBC) students in education, has seen Dahabo make deputations at the School Board to address series of challenges facing children and teens of African descent within the Ottawa school Board. Ms. Ahmed-Omer stands as a strong role model, particularly to members of all-Black communities, and has played a transformative role in improving the quality of life of Canadians of African descent and the community at large.

Dahabo Ahmed-OmerExecutive Director, BlackNorth

Ms. Ahmed-Omer is a founding member of the Justice for Abdirahman Coalition, which advocated securing justice for the late Abdirahman Abdi and his family. A previous member of the Black Agenda Noir organization, a Circle of United Black Citizens whose goal is to cement Black presence on the national radar. Ms. Ahmed-Omer is also the Chair of the Federation of Black Canadians, a national non-profit organization driven by Black organizations across Canada, which advances the social, economic, and cultural interests of Canadians of African descent.

Among the many other organizations she has been a part of, Ms. Ahmed-Omer has played an instrumental leadership role in the Ottawa Mayor’s taskforce combatting anti-black racism. Ms. Ahmed-Omer was a lead researcher for Justice for Abdirahman for its submission to the Justice Tulloch Independent Police Oversight Review and street check review. Ms. Ahmed-Omer has also played an integral role in the rollout of the new Ottawa Police Service’s recruitment strategy and being a lead member of Black Agenda Noir. Her crucial role in the Nyansapo Wisdom, which promotes equity and inclusion for African, Caribbean, Black Canadians (ACBC) students in education, has seen Dahabo make deputations at the School Board to address series of challenges facing children and teens of African descent within the Ottawa school Board. Ms. Ahmed-Omer stands as a strong role model, particularly to members of all-Black communities, and has played a transformative role in improving the quality of life of Canadians of African descent and the community at large.

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Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel, as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

Indira BarthelemyConsular Outreach Officer, Global Affairs Canada

At Global Affairs Canada, Indira works on outreach campaigns to inform the Canadian public and stakeholders about safe travel, as well as about the tools and consular services available to Canadians while abroad. Prior to joining the government, Indira gained significant experience in the travel industry in various customer service roles within airlines.

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Megan MustonenSenior Strategist in Consular Advocacy, Global Affairs Canada

Megan is currently a Senior Strategist in Consular Advocacy at Global Affairs Canada, engaging internal and external partners on a variety of consular issues. She has spent over a decade working in many different sections at GAC, and in late 2020 returned from Cairo, Egypt, where she completed a three year posting as Vice-Consul. During that posting she managed a variety of portfolios including the Consular Program, notably coordinating the repatriation of hundreds of Canadians during the COVID-19 crisis.

Megan MustonenSenior Strategist in Consular Advocacy, Global Affairs Canada

Megan is currently a Senior Strategist in Consular Advocacy at Global Affairs Canada, engaging internal and external partners on a variety of consular issues. She has spent over a decade working in many different sections at GAC, and in late 2020 returned from Cairo, Egypt, where she completed a three year posting as Vice-Consul. During that posting she managed a variety of portfolios including the Consular Program, notably coordinating the repatriation of hundreds of Canadians during the COVID-19 crisis.

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Marie-Claude Du CapCEO, Aléas

Marie-Claude founded Aléas by combining her passion for international travels, her creativity and her thirst for developing new projects. Marie-Claude has 15 years of experience in decision-making positions. She has forged her expertise by working in the fields of international logistics, program development and risk management. Her experience, tinged with international cooperation and solidarity, allows her to lead her team towards achieving results and guaranteeing outstanding service to her clients.

MC is an involved businesswoman. She is committed to making a real difference, both in her professional and personal life and in the many communities to which she belongs. Always looking for new challenges, she wants to offer the best of herself to those who cross her path.

Marie-Claude Du CapCEO, Aléas

Marie-Claude founded Aléas by combining her passion for international travels, her creativity and her thirst for developing new projects. Marie-Claude has 15 years of experience in decision-making positions. She has forged her expertise by working in the fields of international logistics, program development and risk management. Her experience, tinged with international cooperation and solidarity, allows her to lead her team towards achieving results and guaranteeing outstanding service to her clients.

MC is an involved businesswoman. She is committed to making a real difference, both in her professional and personal life and in the many communities to which she belongs. Always looking for new challenges, she wants to offer the best of herself to those who cross her path.

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Panelists

Gary MurphyCo-Owner and Senior Vice President, Sales, AMA Waterways

Gary Murphy’s experience in the travel industry spans more than 30 years. After completing his Business Degree at California State University, Northridge, Murphy’s early business experience involved positions with IBM, Group Voyagers in Europe and Brendan Vacations, before becoming Vice President of Marketing and Sales for the rapidly expanding Miami Air International. From there, Murphy returned to one of the country’s leading tour operators, Brendan Vacations, where he served as Vice President of Marketing and Sales, and in 2000, took over the role of President. In 2009, Murphy left Brendan to become Vice President of National Accounts for AmaWaterways. In 2013, Murphy was appointed to Vice President of Sales and has continued to grow with the company. He was honored with being named “Virtuoso’s Cruise Ambassador of the Year” in 2018, recognized for his outstanding contributions to the luxury river cruise industry and unfailing support to Virtuoso’s professional travel advisor network. In 2019, he became AmaWaterways’ Senior Vice President of Sales.

Gary MurphyCo-Owner and Senior Vice President, Sales, AMA Waterways

Gary Murphy’s experience in the travel industry spans more than 30 years. After completing his Business Degree at California State University, Northridge, Murphy’s early business experience involved positions with IBM, Group Voyagers in Europe and Brendan Vacations, before becoming Vice President of Marketing and Sales for the rapidly expanding Miami Air International. From there, Murphy returned to one of the country’s leading tour operators, Brendan Vacations, where he served as Vice President of Marketing and Sales, and in 2000, took over the role of President. In 2009, Murphy left Brendan to become Vice President of National Accounts for AmaWaterways. In 2013, Murphy was appointed to Vice President of Sales and has continued to grow with the company. He was honored with being named “Virtuoso’s Cruise Ambassador of the Year” in 2018, recognized for his outstanding contributions to the luxury river cruise industry and unfailing support to Virtuoso’s professional travel advisor network. In 2019, he became AmaWaterways’ Senior Vice President of Sales.

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Keith LaneVice President of Sales, The America’s

Keith Lane is a passionate supporter of the travel advisor community and the consumer use of a travel professional when fulfilling their travel dreams.....Keith is responsible for Field Sales, National Accounts, Inside Sales, CruiseTours, Sales Communication, Training, Puerto Rico, Cruise Tours and Sales Support team for North and South America, Celebrity Cruises. Keith’s focus has been twofold, increase sales with travel advisors who sell and support Celebrity Cruises and develop the capability of the North American Celebrity sales team. Keith is proud to work with and lead 7 Directors of Market Sales and their teams in North and South America and his Head of National and Strategic Accounts, Jennifer Suarez.

Prior to Royal Caribbean Group, Keith spent 15 years in the salty snack industry, thus going from “Corn Chips to Cruise Ships”! He is passionate about two things regarding business: the development and success of the Celebrity team and the entrepreneurial spirit and success of the Travel Professional!

Keith LaneVice President of Sales, The America’s

Keith Lane is a passionate supporter of the travel advisor community and the consumer use of a travel professional when fulfilling their travel dreams.....Keith is responsible for Field Sales, National Accounts, Inside Sales, CruiseTours, Sales Communication, Training, Puerto Rico, Cruise Tours and Sales Support team for North and South America, Celebrity Cruises. Keith’s focus has been twofold, increase sales with travel advisors who sell and support Celebrity Cruises and develop the capability of the North American Celebrity sales team. Keith is proud to work with and lead 7 Directors of Market Sales and their teams in North and South America and his Head of National and Strategic Accounts, Jennifer Suarez.

Prior to Royal Caribbean Group, Keith spent 15 years in the salty snack industry, thus going from “Corn Chips to Cruise Ships”! He is passionate about two things regarding business: the development and success of the Celebrity team and the entrepreneurial spirit and success of the Travel Professional!

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Flemming FriisdahlFounder, The Travel Agent Next Door

Flemming is an experienced travel executive who has dedicated over 30 years to serving the Canadian travel agent community. He is a firm believer in the importance of travel professionals and the positive impact they make on consumers.

Flemming lives and breathes The Travel Agent Next Door and is a trusted leader and advisor to the TTAND family and well respected by suppliers and industry leaders. He is a true visionary for the evolution of the home based travel agent phenomenon.

Flemming FriisdahlFounder, The Travel Agent Next Door

Flemming is an experienced travel executive who has dedicated over 30 years to serving the Canadian travel agent community. He is a firm believer in the importance of travel professionals and the positive impact they make on consumers.

Flemming lives and breathes The Travel Agent Next Door and is a trusted leader and advisor to the TTAND family and well respected by suppliers and industry leaders. He is a true visionary for the evolution of the home based travel agent phenomenon.

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Norm PayneTravel Agent

It’s everyone’s dream to find a profession providing constant challenge, pride in accomplishment and deep fulfilment.
Even better when one becomes known nationwide as a professional at the very highest level. Norm Payne lives this dream every day.
Certified Travel Consultant, Certified Travel Manager, Norm earned the Marlin Silver and Golden Award, Thomas Cook President’s Council, American Express Honour Roll and Pacesetter, American Express President’s Global Award for exemplary Customer Service, ATCO's highest honour, Sky Award, Custom Travel's Achievement Award, ACTA Atlas Ontario and National award for top travel agent in Canada, plus many other awards and was recognized by the City Of Ottawa for his contribution to Canada’s travel industry.

With a stellar reputation for solving impossible problems, he is highly regarded for his constant advocacy on behalf of clients the travel industry and a tireless champion for travellers’ rights, many now enshrined and has a trusted worldwide network from airlines, cruise lines to regulators and decision makers. Norm was a proponent of Professional Fees 5 years before he predicted that airlines would cut commissions.

Norm PayneTravel Agent

It’s everyone’s dream to find a profession providing constant challenge, pride in accomplishment and deep fulfilment.
Even better when one becomes known nationwide as a professional at the very highest level. Norm Payne lives this dream every day.
Certified Travel Consultant, Certified Travel Manager, Norm earned the Marlin Silver and Golden Award, Thomas Cook President’s Council, American Express Honour Roll and Pacesetter, American Express President’s Global Award for exemplary Customer Service, ATCO's highest honour, Sky Award, Custom Travel's Achievement Award, ACTA Atlas Ontario and National award for top travel agent in Canada, plus many other awards and was recognized by the City Of Ottawa for his contribution to Canada’s travel industry.

With a stellar reputation for solving impossible problems, he is highly regarded for his constant advocacy on behalf of clients the travel industry and a tireless champion for travellers’ rights, many now enshrined and has a trusted worldwide network from airlines, cruise lines to regulators and decision makers. Norm was a proponent of Professional Fees 5 years before he predicted that airlines would cut commissions.

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Becky KershawCertified Travel Consultant, The Travel Agent Next Door

Becky Kershaw has been involved in the travel industry since 1978. Her experience includes working with such airlines as Transair, Pacific Western, Canadian Airlines, and then switching to the tour operator of Canadian Holidays. During this time she hosted Travel Agent fams world wide. Then she decided to stay closer to home and transferred to Sears Travel where she was a manager. Now after many changes in the industry, she finds herself as a Home Based Travel Consultant and Cruise Specialist with The Travel Agent Next Door and loving it, despite the Covid19 Bump!

Becky KershawCertified Travel Consultant, The Travel Agent Next Door

Becky Kershaw has been involved in the travel industry since 1978. Her experience includes working with such airlines as Transair, Pacific Western, Canadian Airlines, and then switching to the tour operator of Canadian Holidays. During this time she hosted Travel Agent fams world wide. Then she decided to stay closer to home and transferred to Sears Travel where she was a manager. Now after many changes in the industry, she finds herself as a Home Based Travel Consultant and Cruise Specialist with The Travel Agent Next Door and loving it, despite the Covid19 Bump!

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Chelsey WheatleyCertified Travel Counsellor, CAA Atlantic

It’s been 15 years since I began working in the travel industry and I couldn’t imagine myself doing anything else. During that time I’ve gained a wealth of knowledge while helping clients plan cruises, motor coach trips, resort stays, specialized tours and Destination Weddings. I have also travelled extensively and visited destinations in and across Mexico, Caribbean, Europe, Canada and the United States. I’ve always been a strong believer in service fees. There can be an extremely large amount of work involved with booking my client’s travel arrangements, especially now given the Covid restrictions and new policies that are in place. My clients often mention that our service fees are very reasonable, and they see the value in paying for the work I do. I’m looking forward to sharing my thoughts and ideas with everyone during the Summit!

Chelsey WheatleyCertified Travel Counsellor, CAA Atlantic

It’s been 15 years since I began working in the travel industry and I couldn’t imagine myself doing anything else. During that time I’ve gained a wealth of knowledge while helping clients plan cruises, motor coach trips, resort stays, specialized tours and Destination Weddings. I have also travelled extensively and visited destinations in and across Mexico, Caribbean, Europe, Canada and the United States. I’ve always been a strong believer in service fees. There can be an extremely large amount of work involved with booking my client’s travel arrangements, especially now given the Covid restrictions and new policies that are in place. My clients often mention that our service fees are very reasonable, and they see the value in paying for the work I do. I’m looking forward to sharing my thoughts and ideas with everyone during the Summit!

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Joe AdamoPresident, Transat Distribution Canada

Joseph Adamo was appointed Chief Sales and Marketing Officer of Transat in April 2021, a role he combines with that of President, Transat Distribution Canada (TDC). He joined Transat in 2011 as Senior Director, then Vice-President, Marketing and E-Commerce. Later, he was appointed TDC’s General Manager, then President, his current position which he held concurrently with that of Vice-President and Chief Distribution Officer of Transat from May 2017 to April 2021. With over 30 years of sales, marketing and customer service experience, before joining Transat he held key positions in large corporations including the McCann-Erickson advertising agency, TELUS Mobility, Bell Canada and the Yellow Pages Group. Mr. Adamo holds an MBA and a Bachelor of Commerce degree from McGill University as well as the ICD.D designation from the Institute of Corporate Directors. He sits on the board of governors and foundation board of directors of St. Mary’s Hospital.

Joe AdamoPresident, Transat Distribution Canada

Joseph Adamo was appointed Chief Sales and Marketing Officer of Transat in April 2021, a role he combines with that of President, Transat Distribution Canada (TDC). He joined Transat in 2011 as Senior Director, then Vice-President, Marketing and E-Commerce. Later, he was appointed TDC’s General Manager, then President, his current position which he held concurrently with that of Vice-President and Chief Distribution Officer of Transat from May 2017 to April 2021. With over 30 years of sales, marketing and customer service experience, before joining Transat he held key positions in large corporations including the McCann-Erickson advertising agency, TELUS Mobility, Bell Canada and the Yellow Pages Group. Mr. Adamo holds an MBA and a Bachelor of Commerce degree from McGill University as well as the ICD.D designation from the Institute of Corporate Directors. He sits on the board of governors and foundation board of directors of St. Mary’s Hospital.

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Christine JamesVice President, Travel Leaders Network Canada

In her role as Vice President TL Network Canada, Christine is responsible for overseeing all aspects of our Canadian operation. This includes sales, marketing, industry relations, technology, education and training & public relations. She also oversees the activities of our Canadian Business Solutions Managers, Inside Sales & Marketing Account Manager.

Since joining Travel Leaders Network in 1999 as Business Development Manager Eastern Canada, Christine subsequently assumed the position as Director of National Sales, Canada with responsibility of all sales activity across the country. In 2004, James was promoted to Senior Director of Industry Relations responsible for negotiating and managing all Canadian supplier partnerships. In June 2008, Christine was promoted to Country Manager Canada and ultimately in 2010 to her current position, Vice President Canada.

Christine JamesVice President, Travel Leaders Network Canada

In her role as Vice President TL Network Canada, Christine is responsible for overseeing all aspects of our Canadian operation. This includes sales, marketing, industry relations, technology, education and training & public relations. She also oversees the activities of our Canadian Business Solutions Managers, Inside Sales & Marketing Account Manager.

Since joining Travel Leaders Network in 1999 as Business Development Manager Eastern Canada, Christine subsequently assumed the position as Director of National Sales, Canada with responsibility of all sales activity across the country. In 2004, James was promoted to Senior Director of Industry Relations responsible for negotiating and managing all Canadian supplier partnerships. In June 2008, Christine was promoted to Country Manager Canada and ultimately in 2010 to her current position, Vice President Canada.

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Patrick DoyleVice President & General Manager American Express Global Business Travel, Canada

Patrick Doyle is Vice President and General Manager for Canada at American Express Global Business Travel (GBT). Patrick oversees the strategic account management, traveller care, and loyalty businesses in Canada to support their reward fulfillment programs. His strategic vision and leadership continues to position GBT as one of Canada’s leading travel management companies servicing 500+ client relationships across global, multinational and SME segments encompassing industry verticals from technology to government, finance and manufacturing.

He is active across many industry and volunteer organizations including the Canadian Chamber of Commerce Transportation & Infrastructure Committee, GBTA Canada’s Advisory Board, the Canadian Travel & Tourism Roundtable, ACTA Board of Directors, and a member of the Ryerson University’s Ted Rogers School of Hospitality and Tourism Management Advisory Council.

Patrick DoyleVice President & General Manager American Express Global Business Travel, Canada

Patrick Doyle is Vice President and General Manager for Canada at American Express Global Business Travel (GBT). Patrick oversees the strategic account management, traveller care, and loyalty businesses in Canada to support their reward fulfillment programs. His strategic vision and leadership continues to position GBT as one of Canada’s leading travel management companies servicing 500+ client relationships across global, multinational and SME segments encompassing industry verticals from technology to government, finance and manufacturing.

He is active across many industry and volunteer organizations including the Canadian Chamber of Commerce Transportation & Infrastructure Committee, GBTA Canada’s Advisory Board, the Canadian Travel & Tourism Roundtable, ACTA Board of Directors, and a member of the Ryerson University’s Ted Rogers School of Hospitality and Tourism Management Advisory Council.

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Zeina GedeonCEO, Travel Professionals International

A digitally-savvy executive with over 20 years of experience working globally with (1) organizations to use human capital to solve complex business challenges, and (2) individuals to maximize personal effectiveness and career
success. In-depth expertise in the financial services, information and communication
technology and luxury industries. Specialized knowledge of digital transformation and innovation, and their impact on organizations, teams, and individuals.

Zeina GedeonCEO, Travel Professionals International

A digitally-savvy executive with over 20 years of experience working globally with (1) organizations to use human capital to solve complex business challenges, and (2) individuals to maximize personal effectiveness and career
success. In-depth expertise in the financial services, information and communication
technology and luxury industries. Specialized knowledge of digital transformation and innovation, and their impact on organizations, teams, and individuals.

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Master of Ceremonies

Lorraine SimpsonTravel Expert

Lorraine Simpson knows travel, inside and out. Who better to share insights and perspective on the reinvention of the industry that has been battered globally by COVID-19 than someone who has reinvented their own travel persona? Simpson has the experience, know-how, and insight that will help guide a realignment of the $1.5 global tourism industry.

Simpson is a two-time Magellan Award winning travel entrepreneur and now the CityLine TV Travel Expert. She has recently launched her own TV show, What’s On Your Post-Pandemic Bucket List?. She is a popular keynote speaker at travel events and conferences across North America and round the world.

Lorraine SimpsonTravel Expert

Lorraine Simpson knows travel, inside and out. Who better to share insights and perspective on the reinvention of the industry that has been battered globally by COVID-19 than someone who has reinvented their own travel persona? Simpson has the experience, know-how, and insight that will help guide a realignment of the $1.5 global tourism industry.

Simpson is a two-time Magellan Award winning travel entrepreneur and now the CityLine TV Travel Expert. She has recently launched her own TV show, What’s On Your Post-Pandemic Bucket List?. She is a popular keynote speaker at travel events and conferences across North America and round the world.

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2021 Tradeshow Partners

Our summit will include a Virtual Tradeshow.
Check out this year’s suppliers!

Air Canada
Allianz Global Assistance
AMA Waterways
Antigua & Barbuda
Canlink Travel Representatives
Cayman Islands
Celebrity Cruises
CIE Tours
ClubMed
Collette Vacations
Condor
Enterprise Holdings
European Travel Commission
Fort Myers and Sanibel
G Adventures
Hurtigruten
Intrepid Tours
Israel Ministry of Tourism
Jamaica Tourist Board
Loews Hotels & Co
Los Cabos
Louisiana Tourism
Manulife
Marriott International
Martinique Tourism Board
NYC & Company
Park’n Fly
Railbrookers
Regent Seven Seas Cruises
Seabourn Cruises
Tauck
Tourist Office of Spain
Transat Tours Canada
Travelport
Visit Florida
Visit Jordan
Visit Myrtle Beach
Visit Orlando
WestJet
Virginia Tourism
Visit Alentejo
Visit Greater Palm Springs